Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service . I wasn’t home to check it and my wife just went by what the tech said . Still doesn’t work properly . He blamed it on the android box and the box works perfectly fine with its remote so I know that’s not the case
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're grateful you took a moment to share your review. We all have the expectation that services we engage will be carried out as anticipated and to our satisfaction. We're sorry to hear this service didn't net the success for which we strive. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installers need to be trained.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must repair walls before a third attempt is made. Very disappointed with the lack of experience and product knowledge.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a fan of Best Buy anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. They gladly took a wad of money for a dishwasher, washing machine and 5 tvs. But afterwards the service was beyond ridiculous.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .You have our apologies if the service offered by our Agents didn't meet your liking. Your feedback is very valuable and certainly appreciated.
Rated 1 out of 5 stars
Not happy missed appointment then did awful job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Job not complete. They did a terrible job. Put it on the wall used old cords, took my new cords and left.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shoddy job. TV not level initially. Had to get installer to redo. Did not run all devices/wires through the wireless hookup, and lower outlet has gap by faceplate and wall. Very poor attention to detail.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
TV Installed uneven and on a Slant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV INSTALLED CROOKED The TV is canted and uneven. impossible to adjust unless removed from the wall and reinstalled.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well i already had one on my wall and all they did was put my tv on it and charged me the same as the installation so not real happy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to hire outside repair to fix the damage done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer agent complained that they were not responsible for the damage done to the wall. Had to pay a local repairman to fix the problem.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They broke my existing tv that they took off my wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
2x a charm?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first person that came to install did not know what they were doing. They drilled like 15 holes in the wall. The reschedule process was challenging. The second person was better.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello TakomaResident – Thanks for letting us know about the poor experience you had with your recent television mounting. We never want to duplicate work like this, or have to reschedule an appointment after it already started. We really appreciate you letting us know about this, and are confident the next time you use us you’ll receive service more in line with your second visit.
Rated 1 out of 5 stars
Incomplete service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What does returned mean for a service call that included setting up Harmony Remote control which is still not connected properly to the TV and Pioneer AC Receiver ??
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Overpriced and not accommodating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible mount and wires hanging down ugly and no equipment on the truck to remedy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor geek squad response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up for appointment, returned my calls, installed it myself after two failed appointments.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Damage walls installing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Techs seem to know what they wanted to do, but didn't bring proper equipment to complete the install. Drilled holes in wrong spots. Too many holes
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really horrible because when we call for appointments schedules in correctly and gives hard time and they don’t do proper troubleshooting to resolve the kssues
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Services not as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Services not provided as promised when I bought this. Geek squad committed to drilling and installing connections but third party vendor could not do that.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Ms.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was not mounted. 2 technicians from geek squad were not able to begin any installation
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Management
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 different appointments to get it done. No-shows, poor communications & only got it done when the store manager themselves got enfolded. .
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not So Geeks .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys dont know what they were dealing with . I was told need extra parts and will cost me more to fix it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech couldn’t install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech support said he couldn’t install. He didn’t have the right bolts to install. I went out and bought some bolts. Installed myself.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share with us the details about your installation. We always hope that we are able to complete an install without any issues, and I hate to hear that this is what had happened with yours. To discuss this further, please give on of our Agents a ring at (800) GEEK-SQUAD, or (800) 433-5778.