Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Service gone bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hung the tv Crocked small was not tall enough Our tv is not straight the small girl ran out before we could look
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to get the tv setup with receiver, TV, & cable box. Had them out twice and ended up hiring a third party who had it working in under 30 minutes!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
very dissappointed customer/don't know where to po
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still waiting after nearly six reschedules.....still waiting for our tv to be delivered, installed, setup and removal of old tv. today is nov 11
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Not too good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience, the help wasn’t helpful , not happy at all , wanted to speak with corporate office, months have passed, just keeping me in a circle not good very frustrating frustration frustrated ....
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Appointment keeps getting cancelled without notice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled twice. Appointment cancelled twice without notification.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Hope you have a different experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had them install a TV, had to replace Sheetrock and redo it after. Would give 0 stars if possible
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good...my wall mounted TV is slanted down ...it is not level. I had to call back to have them come over and fix it. Then they never showed up...so now I need to make another appt.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV/Sound bar installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He didn’t mount the sound bar where I wanted it and I had to pay a guy $150 to move it.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Very unprofessional. Terrible time schedule.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I have ever had with Best Buy in all of my experience. I would never recommend any of my friends or colleagues to shop at Best Buy. I am hesitant to ever shop at Best Buy myself again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. Our goal is to make your install experience as stress-free as possible so you can just focus on enjoying your awesome TV, so it hurts us to learn that's not how things went with your installation. We're also not fans of rearranging our day to be home for an appointment window, only for no one to show up in that time-frame, so it's understandable that behavior would rub you the wrong way. Your experience is important to us, and we'd like to try and improve your time with us. Please call us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Geek Squad - TV Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the installation team. The younger technician just needed some assistance from the more experienced rep, but did NOT receive it. Overall, NOT up to the Best Buy standard
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Better hire somebody from another place
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent made it very stressful to instal and come alone so I had to help him to carry the tv with my back problem
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several attempts and damage to my home and no refund and still no tv hung I’d say this was poor service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad extremely unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled installation after Geek squad failure to honor appointment for 5 consecutive reschedules
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was shocked to see why they even sell this piece of crap. The image is VERY BLURRY
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad / Terror Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was very frustrating having them schedule and then reschedule about 7 times because they kept saying that the order was not logged in their system.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Almost but no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 3 out of 4 bolts in the wall. The fourth is not lined up with the stud and I have a nice hole in the drywall where it wiggles back and forth. Probably should’ve just done it myself.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Imbalanced mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mounting to our existing mount rail was done but it was imbalanced to a side. I had to fix it myself later..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv still not right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad has been here 3 times. They broke the hdmi cable and ever since then the tv is now working. I NEED HELP FROM SOMEONE at Best Buy!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Overpaid, poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my initial set up, there was a problem with a speaker to my TV, I had to wait close to a month for this third-party to come back to my house to try and fix it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Your sense of being on time is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never showed up to the appointment, how you want me to recommend you if you are not professional
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing the details of your recent experience. We know how important it is that your appointment happens when you’re expecting. We’re sorry to hear that your appointment didn’t end up happening. We hope that you give us a chance to serve you better in the future!