Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Go private
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crash & dash with no fine tuning surround sound system. Spend an extra $100 and get a local pro who cares about a full service job.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
NO CLUE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad member that came to my home to instal my tvs had no idea what i had paid for. he was completely unprofessional and had to leave the job to go to his warehouse for parts to hang my tv. not pleased.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our goal is to provide seamless support and assistance throughout a home service such as Premium TV Mounting. Depending on a customer’s space and situation, once an Agent assesses the work space, additional parts or services may be necessary to complete. We're very sorry for any inconvenience. While it sounds like your TV mounting may have already been completed, if you are in need of further assistance with this, please connect with one of our Agents via phone at (800) GEEK-SQAUD or (800) 433-5778.
Rated 1 out of 5 stars
Job never completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came out and could not mount tv I needed an contractor to complete the job and I was still charged by Best Buy never got an refund
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since they hung my TV on my wall. My TV will not turn on without me unplugging it I have called and nothing has been done about it I am not happy and would not recommend Best Buy for anything at this point!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this with us! Our goal is to get your TV properly set up after getting it mounted so you can just sit back and relax, so it hurts to hear that has not been the case. That said, we're glad you let us know so we can work to get this corrected. Our services have a 90-day warranty, so we can send someone back out during that time-frame at no extra charge if you notice that something doesn't seem right with the set-up. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to schedule for someone to come back out and get your TV working as intended.
Rated 1 out of 5 stars
They did not know how to hang tv at right height
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad wanted to hang the tv way too high or too low. When my builder showed them how the sanus could move and be at the perfect height he got frustrated. Very awkward service call based on their reactions.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this feedback with us. It’s disappointing to hear that you are not satisfied with your installation, and there were some concerns regarding the placement of your new TV. We want all of our clients to be happy with their Geek Squad services, and it sounds like you may still need assistance with your concerns. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation was quick but unprofessional
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sanus - Premium Series Full-Motion TV Wall Mount for Most 40" - 84" TVs - Black from bestbuy for 75 LG Nano. One side of the TV is lower than the other.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for letting us know about this. We always hope that our Agents will confirm with our Clients that everything is set up just the way they want it. We would be happy to review your concerns and talk about what next steps are available to you. To get in touch, please give us a call at (800) 433-5778.
Rated 1 out of 5 stars
Tv Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not told that they wouldn’t hide the wires in my wall. I would have called Abt instead, as they hide the wires in the wall.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever with this particular item,just 2 days before a geek squad called me to tell me that he won't be able to install it,because of the wires and no one told me about that
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Work not performed as described
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech never hid the wires. Had to find out on my own service should have covered. Geek squad wants addition $50?service fee to complete. Terrible customer service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our Premium TV Mounting service should include routing in-wall rated cables for A/V devices through a standard-frame wall. We understand how disappointing it would be if this portion of the service wasn’t performed as expected. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
It sucked. ended up doing all of it my self
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to finish it all myself after waiting almost a week for the guy to come back to finish and he never did . terrible.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your thoughts and experiences with us. We want our customers to have a worry-free and smooth experience, and it sounds like things didn’t go the way we would like in your situation. For further assistance if your installation has not been completed, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I bought a $5000 TV $1500 sound bar and a wall mou
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a $5000 TV $1500 sound bar and a wall mount and Best Buy sent out a third-party to it so it all to say I’m mad is an understatement it wasn’t set up correctly
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Did NOT Show Up As Scheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Did NOT show up on my Scheduled date and time as Promised by text and phone call.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation we paid for did not happen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up went okay. Service techs. were not Geek Squad people and did not know what they were doing. We were left with know TV for almost a week.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted it myself because that was the plan all along. Just needed the old protection screen hauled away. That didn't work out either...if you can do it yourself your better off doing it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The job was done so poorly, that my dad had to come completely redo all the work. It needed lowered and cords were left a mess. Additionally, remote was not even set up and said couldn’t be done.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
installers must have equipment wanting to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.all of the items were returned the squad showed up without the equipment to install so we sent everything back.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek unresponsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. We have a problem Tech Alex doesn’t call back. Don’t know what to do.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install properly and almost lost the item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible would NEVER recommend zero stars. They won’t even call me back or answer an email.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was never completed. Never came Wednesday the 15th as he said he would. Paid for someone else to install othe TV
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tge agent was here but the mount still hasn't made it. I thought they were all coming together. Now I have a 65in TV sitting on the floor instead of hanging on the wall. UNACCEPTABLE!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.