Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bad Geek Squad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible experience. Showed up without all components and needed supplies Left without all components functioning 3 calls to geek squad during their visit were disconnected.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
total tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s always something with total tech .. the sent the tech but they didn’t the tv he was suppose to mount with him ….smh
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The men who came to my house were great . the service from store was not. They sold us wrong set up , wrong wires and told us there was a serve for hook up that they couldn't do!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was third party and very unprofessional. The booklet and commercials lead you to believe otherwise. Will not be getting any more services completed. I had to help hold BOTH of my TVs being mounted.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
What Geek Squad?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech neither showed up nor contacted us. that was 12 hours I will never get back
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geekneedsanothergeek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isn’t working properly and Geek Squad can’t get it connected right to surround sound. They also disconnected security system when installing.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer was unable to install my Samsung Frame T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incompetent installer was very nice but unable to install my Samsumg The Frame 43" television. I'll be calling BestBuy to reschedule.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
100% failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened. failed. Canceled twice. Rude installer on phone. I will never try this again with BestBuy.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
too to long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agents did not hook up my tv. I had to make another appointment to have it install
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation botched. BB took too long to resolve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your installation vendor was incompetent and untruthful when questioned on quality of the mounting. When I complained, it took one month to resolve.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
I will Never Use Geek Squad to install a TV Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The put the mount so it completely covered my AV outlet box... really? Then ignored what I told them to do to correct it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to mount my tv, claimed that they cannot install the weather proof mount because the casing was plastic. The service is incomplete.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I didn’t receive the screws for the tv stand if I remove it off the wall or the instructions for the tv.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Fast and complete Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Courteous, polite gentleman mounted my TV and fire stick. He made sure to show me how to login to everything and how everything worked.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Bad tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad job all cables hanging outside the wall even the connection to go inside the wall was ready because the apt is 2 years old
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Do it yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They tried to mount it twice, once with the wrong mount then got it off center of the fire place with the right mount, had to do it myself.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Subcontractors late for appointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 8 hours for the non-Geek Squad subcontractor to show up. Did not spend time showing me how to hook up AVR. Very disappointed in Geek Squad service this time.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
70 inch tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost 199 and I'm sitting here with cords hanging the guy was to come back and fix..never did. Horrible do not use this service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi 70inchinstall – That Premium TV Mounting you purchased isn’t complete until your wires are all neatly organized. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get someone out there to get everything squared away for you.
Rated 1 out of 5 stars
Yikes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expectations set at store (hidden wires) were not met by service contractors. In the future, I would not purchase Geek Squad Services.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor customer service and inept installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inept installation Poor communication Took 3 visits to complete
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend