Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
The Geek Sguad did not mount TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not mount my TV. The agent drop the TV off and they left
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt able to get it put up. Horrible experience, money back please?!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Unprofessionalism by Geek Squad Agents.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did not show up during their time frame and instead they called. I canceled the order after they quoted a different price for the job.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
They would not even give me my money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are horrible when they supposed to do something it’s never get done
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
no install still charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never completed at my residence yet best buy still charged me. Note this was two years ago at the beginning of the pandemic.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad screwed it up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, they left it midway, took all the lag screws and said they would cancel and I can call back
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv was not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not setup this tv. Did not setup this tv. Did not setup this tv
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not provide service paid for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did basic tv mounting when I told them i ordered the premium. I have the receipt for this service, and they charged my card when my fiancee used her card in the store to pay.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up during the installation window. When I called Best Buy, they were unable to reach their installers by phone. I cancelled.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Team failed to vacuum up afterward, and failed to properly install sound bar.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Geek squad stinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on geek squad to come back and tuck wires behind wall. Been 5 months
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Smart Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still after 3 service calls not working. Unable to use wireless remote only works with direct in-site of components
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Was done all wrong
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was mounted incorrectly new install stated that if I left it where it was it was going to fall off the wall...also said they couldn’t cover my wall plate which the second installers did
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience with us here. We want services to go smoothly from the beginning. While we’re glad that the second installation went well and was completed as we would expect, we’re sorry for any inconvenience you faced. We hope that in the future you give us the opportunity to better serve you.
Rated 1 out of 5 stars
Installed tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted it too high ,asked them to lower it ,they walked out the door.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
HELP!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Feb. 10 and first available date for installation was March 18........why ask for a review now??
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience They drilled thru my electrical system cost me 1,000
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not level and can’t get it corrected until almost a month later! I expressed my disappointment but they said that’s the best they can do.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
They never setup.my TV they just charged me for it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never set up my TV. They just charged me for it. They said they couldn't and I had to pay someone else to do it! Terrible service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out about your experience. We want our customers to have great experiences, and it sounds like things haven’t gone to plan since your original purchase. While there are some factors that can impact our ability to complete installations, any limitations should be discussed so that there isn’t any misunderstanding. At this point, as you’ve said you have been charged for a service that was cancelled, we would recommend connecting with us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
i got screwed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they threw the speakers on the floor and lefthguyggy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bait & Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bait and switched TV mount to more expensive one. When the original TV mount would have worked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend