Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Dangerous install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subcontractor installed…not Best Buy Geek Squad! Didn’t follow manufacture install instructions. Doubt it will stay on wall safely!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not use flush mount. When I called to ask that it be installed properly I was told I would have to pay for removing and reinstalling the tv
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Quality of installation service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cost for what the agents did was excessive. he gave me absolutely no instruction.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was sort of a disaster The install dude broke the TV he had go to Best Buy and get a replacement & it Took him 2 hours to come back hours!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Not set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device not set up due to geek squad wanted an extra charge when the store employee Brandon said it was included in the cost
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation and mounting not level. Screws are not properly inserted
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation quality is so poor, the tv can fall off anytime. If not so but it feels like
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
They didn’t obey my words and I am fully disappoin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with fixing… They didn’t obey my words and I am fully disappoinTed…
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad had to reschedule my installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agent canceled my order and I had to go to Best Buy and re do my order.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad can't tell time or dates.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worst service you can pay for and will be on hold for over 2 hours each time and ruin any plans of a Surprise Christmas gift!.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
WARRNING - promise the world and leave you blind.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unplugged everything and left. Explained nothing. Bought top of the line and got the worst service possible.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Customer service they never showed for insta
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use this service or pay for there Queen Squad service. Schedule appointment and never showed up. They will send numerous emails advising they will be there! Not!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Needs re-wired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the way the wires are done. It needs completely re-done. Too short and also can’t use the power strip because it’s inaccessible.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't happen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We asked questions trying to make sure that everything would be ready to go before coming to install but we were provided with wrong information and now they will need to come back out.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. I am sure that you are excited to have your TV mounted as quickly as possible, and I am sorry to here that the situation was not in the state that it needed to be for the service to be completed. However, we’re glad to hear that it is able to be installed in the near future. We apologize for any inconvenience that this may have caused you, and we hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Couldn’t even lift the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sent some 3rd party to install the TV. Pretty sure one of them was still in high school. Almost dropped the TV twice. Plus it’s crooked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
How is it that nobody has contacted me??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST experience I've EVER had with electronic purchase in my life!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Canceled appointment. No communication. Horrible service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already rated this. Was not correct mounting for our type of flat screen
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT WHAT I EXPECTED.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent failed on their first delivery & install attempt. Then on the re-scheduled attempt to deliver & install, they arrived 5 hours late.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came here and did nothing. There were no solutions. I had to cancel my service with them and any further services I had placed because I was so dissatisfied.
This review is from Basic TV Mounting - 55" and Smaller
No, I would not recommend this to a friend