Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bring extra screws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.missing pieces in my mounting box. They do not carry extra which is very inconvenient. Had ro schedule another appointment a month later
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
They Cancelled on me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad performed the site inspection and everything was good. When they came to install they told me they were unable to install the TV.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad. Total failure!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad bailed. Guys name was Jamie. His failure to deliver mount delayed install of my 85” tv
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not mount the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did not mount the tv on the wall as I had asked for.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not available due to Covid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work could not be perform due to covid. So this was a total waste of money. I was not told this at the time of my purchase so I really should have my money refunded.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage had it 4 months and it stopped working! There is a huge white line in the screen.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Bad choice of third party service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install person did not do minimum cleanup on the job. I am disappointed with Geek Squad's choice of third party.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV Mounting, not Geek Squad Best Buy used a 3rd party service
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Shouldn’t have used bestbuy for this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv but they left a mess all over the floor and didn’t connect every device.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Manada
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install never happened. I had to install it myself after the 3rd party installer (Manada) no called/no showed two times.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
They refused to do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just showed up they don’t want to do the job They said the TV was too big and they recommend that I return everything that I purchase
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Install yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt show up. Have to reschedule. Not installed before christmas. Ordred and set apt 5 weeks in advance
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not fully meet all installation requirements. i was not satisfied
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nowhere near the experience i had first time around tv isnt even level could have done a better job hiring a bum off the street
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SERVICE COMPLETED - NO REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT INSTALL - ARRIVED AND SAID COULD NOT DO IT - NO REFUND - JOB NOT COMPLETED
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
What???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came they saw and they left. 3 minutes tops. AndI paid what for this? Service? You guys are normally very good so I’m surprised by this visit.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Z
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv failed in less then 3 weeks have to wait 2 weeks for replacement will never shop at Bestbuy again
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad service was a fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. Canceled last minute. After canceling i was asked to wait 2 weeks for the service after already waiting a week.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Dees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely total waste. Never again, total scam , they were horrible, inexperienced , unqualified
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Sent one person who asked me to assist with hangin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should confirm details with third party vendors before sending to customer’s house. Technician did not adhere to Geek Squad standards as described on website.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.