Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad in a rush and not consultative at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They Were in a rush and left me hanging. I still don’t have my audio connections correct
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV was installed but was not set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was installed by a Best Buy 2nd party. He was not a Geek Squad Tech. and did not do the setup that was paid for.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad couldnt handle a easy stall over steps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service Geeks could not handle a very easy job over steps. A few boards2x12 x16. Is all that was needed. Simple scaffling would of worked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
BIGMISTAK5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not certain if it is a junk TV or shoddy installation but it is being returned and exchanged for a more reputable model..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, everyone involved here failed. Just use taskrabbit
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents told me they could not mount my new 48" LG O LED TV. Very disappointing.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give you a zero if that were an option. Never use Best Buy again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not get it centered on the wall and mounted it way too high. Looks horrible.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service when mobody shows and you waste your day
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Faulty TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not connect with WiFi! Service people determined it was default ectronic card. Been waiting many weeks for new TV!!!!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor install and programming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor customer service with install and programming. Poor work ethic and professionalism
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never mounted the part of the mounting that allows you to swivel it. T
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Too early to tell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review it because, if you check your records, it won’t be delivered until September 2nd!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he supposedly did it all. but its been acting up the tv it turn black still the sound it goes on and on.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No install ever performed and says service complet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was ever performed and they have marked it completed. So disappointed with Bestbuy staff and processes.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
The installation was done poorly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV wasn’t installed properly that is tilted and tweaked. In fact installer was 3rd party vendor not actual geek squad. I would not recommend tv installation by Best Buy.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to reach out to us about your experience. Geek Squad services are expected to be done correctly so this isn’t what we like to hear. Please connect with a Geek Squad agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance and support.
Rated 1 out of 5 stars
This time, they were off-centered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not the best that they have done for me in the past. I had a minimum of three mounts.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Service Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not even a star is given. Horrible. If I could not give a star ... I would ... but your system requires at least one. But it was not deserved.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are awful at installing sound bars and I paid 250.00 for crappy service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad manager needs to be fired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. Had to call a private service to mount the TV
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend