Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad manager needs to be fired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. Had to call a private service to mount the TV
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless delivery men
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered.No set up did not even unpack unit. Totally disgusted!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Udhed cld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chick lbphyzibnhzl vhszjlgrxunfjx nfjdjdfijdidfkfidro
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Careful!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good instal, but we were forced into another mount because it wasn’t available (even though we ordered in a month in advance)
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad (3rd party?) was so rude.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad (3rd party?) was so rude. Very unfriendly. Not recomand! He stain my wall…
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Scheduled for 8-10 arrival. arrived 3:30!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thay mounted the tv fine but had difficulty swapping out amplifiers for sound system. Had no idea how to program Harmony remote. Sad!! So my son ended up doing both!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking time out of your day to share this review. We're also not fans of waiting at home for an appointment longer than expected, so it's understandable that you're frustrated that your 8 a.m. to 10 a.m. appointment turned into them not showing up till 3:30. While unexpected delays can happen, we would expect our Agents to give you a call as soon as they realize they're not going to make the original window. If you paid for us to set up your sound system and harmony remote when mounting the TV, it doesn't seem fair that your son was the one who had to finish the job. That is not the stress-free install we intended to provide, so we apologize that we dropped the ball during this visit. That said, we hope you can give us another chance to make things right! Please call us at (800) GEEK-SQUAD or (800) 433-5778 to share this experience with one of our phone reps so they can look into next steps.
Rated 1 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful awful experience I need a manager to call me
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installed and hooked up the tv quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need the tv mount returned it. I had a wall mount that worked with the new television.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
You did not show up twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You did not call or show up to install the tv. Very frustrated with best buy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Underwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Group was not prepared or trained well. Several missteps led to multiple attempts at mounting and leveling
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad instillation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Bad instillation on two Tv's !!! damaged my wall and did not even show us how to operate the device and tv's
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
disgusted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I'm angry about the unprofessional behavior and the fact that my tv isn't installed to my satisfaction
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV i stall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service was never completed. TV is still on my entertainment table
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer offered me that he will just install TV and will not connect to plug using kit which goes behind Sheetrock
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed my tv, but the wire are visible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected the wires to be hidden in the wall. But when I returned to my home the wits were hanging down not in the wall.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to write to us about your experience. We wouldn't be very happy either if the installation wasn't completed as expected and apologize for what was surely a disappointing homecoming. For assistance with options to resolve your concerns, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One agent for 85" tv mount , i had to give him a hand... was risky and funny
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Installation of TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a window between 12-8 PM. It is now 8:06. No call whatsoever as to where installers were.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay Away!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contractor will try to rip you off. Best Buy didn’t even respond to our case. Stay away!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No technician showed up to set up the tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was never completed. Technician never showed up. I had to pay other to set up and mount the tv. Liar Liar Liar
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
third party used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a horrible experience with a third party that was contracted with by Best Buy. Make sure you request the Geek Squad!l
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friend