Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Installer was rude and demeaning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer treated us like we were indiots and talked down to us the whole time. Couldn’t wait for them to be gone.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience with us. Having new equipment installed in your home should be an exciting time, as well as an interactive, and sometimes educational experience. It is never our intent to leave our customers feeling unappreciated. This is something we will continue to work on improving, so we can serve all customers better in the future. Again, we appreciate you stopping in to provide the feedback.
Rated 1 out of 5 stars
Snafu and fubar by geek squad...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 months later and no install. Finally had to spend an extra $350.00 and arrange a private install.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible installation. Missed appointment, late arrival, not technically prepared and failed to wear mask initially
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture freezes almost daily. Called installer twice-no response.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
What geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not install my tv, they said they could fined the studs to mount it on, so they left and a third party installed later
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Bummer install, hire a pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid extra to get the sound set up along with the tv install and the technician couldn’t figure it out and the sound doesn’t work.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Be careful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wanted $400 extra for the speaker mounting which I purchased from Best Buy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disrespectful team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst experience with the technicians who came to my house . Very aggressive and disrespectful team .
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounting tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told the tv would be flush to the wall, this did not hsppen
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a complete disaster. Would not recommend.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Take home yourself and do it yourself....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t pay to have a tv mounted if they can’t mount it they will still charge you for set up if the tv is taken out of the tv and plugged into the wall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time out of your day to share your thoughts! TV Connect and Setup and TV Mounting are two services that Geek Squad offers. While TV Mounting service must be sold with the TV Connect and Setup service, TV Connect and Setup can be a stand-alone service. If Geek Squad completes the Connect and Setup service but not the Mounting service, a customer should be charged for the service completed. With this said, TV Connect and Setup should include unboxing the TV and lifting it into place, connecting your TV to your video components and connecting them to existing Wi-Fi, configuring up to two streaming services such as Netflix or Pandora, and making sure wires/cables are dressed neatly. If you have questions about the service completed at your home, please contact an agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Service did not happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My account shows this service complete but it never happened.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
outside service installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An outside service did the installation and it was in the evening and I did not appreciate it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounted to high on wall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy said they would give us a discount but I have not heard anything from them Please call.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this. I'm sorry to hear about the lack of communication in this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Problems with TV and Bezel incorrectly mounted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Four weeks after initial installation I am still waiting for issues to be fixed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Oversell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not buy this either. The home visit previous to geek squad said needed to include this in order to have sound bar added to TV
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tried to talk to manager or assistant and no One.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twice they did not show up and never called to let me know. I had to call and find out they were not coming.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Tech showed up without instructions to install only drop off. Total Tech is Total Waste of time.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad technical experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can do better screen install than Geeksquad. Always have some excuse for bad job
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't happy with service either time I used it. Tech plan has changed and is now worse. Cancelled right away.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend