Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the mount , cant get your hand behind it to plug up intenna, to close to wall
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
I have not use geek squad service for mounting TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not use geek squad service for mounting TVs in over 10 years. I believe I received this email in error
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
poor quality work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Bad instillation, damaged my wall and did not even show us how to operate the device and tv's
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad men were rude (and that is an understatement) and i would not recommend them
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 2pm appointment that was made weeks in advance and The Geek took the day off.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Caused damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent bent the HDMI cable on the TV end causing damage. The cable was installed behind drywall. In addition, the Agent dropped the sound bar.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .That isn't the kind of service we want to provide. Please call us at (800) GEEKSQUAD or (800) 433-5778 so that we can talk about what we can do to get your setup working again and your products repaired.
Rated 1 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just to come out was 250 Then in 10 minutes they were done
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whole experience was awful. Late -was rescheduled several times. No shows
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did not know how to program comcast remote. Told me that I should call comcast and figure it out. Not impressed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Is making hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so boring and I don’t like the color Oh and every two hours is coming hot very hot
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to have someone come back out it was not placed high enough on wall. Can’t get through to anyone to schedule you to come back
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this! I'm sorry to hear about how the install went and the inability to get through to us. This is not the level of service we aim to provide you. You may be able to go through the store or us to get this order re-done. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Techs were rude, messy, and did a bad job.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From start to finish this was a terrible experience. We will never again purchase anything from Best Buy.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Greek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy came and refused to Mount and asked for more price to install. Very unprofessional
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't place
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made a hole in my wall for no reason. Now there's an irrelevant damage
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this with us. We wouldn't want any unnecessary holes in our walls either. To tell us more about this, please call us at (800) GEEK-SQUAD, which is (800) 433-5778.
Rated 1 out of 5 stars
Beware what is included
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t include hiding the power cord. Said it would cost extra. Extremely let down. Other than that the service was fine.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
They never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, they were scheduled to come on 7/3, but never showed up. On that basis, I'd say this service was pretty bad...
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
We had to wait almost 3 months for installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took us almost 3 months, from the day after Thanksgiving to mid-February, to get our TV installed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible third party service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst third party support ever. He had no clue what he was doing. Use geek squad only.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about this appointment. We appreciate the feedback and will use it to improve our services. We hope to better serve you in the future. Please let us know if you have any further questions or concerns.
Rated 1 out of 5 stars
NOT up to Standards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After fixing the TV Mount. it not fixed correctkly, its taking a right bend.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend