Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wasnt actually completed. tech said hed come bc the next day but never did.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad not helpful. False information. Technician Auggie was fantastic!!!! Gave us the right information. He was the third party contractor.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this feedback with us. Our goal is to provide our customers with correct information so they can make an informed decision, so it's discouraging to hear that was not the case with your interaction. While I'm truly sorry that a Geek Squad Agent provided incorrect info, I am glad that Auggie was able to step in and get that corrected. If you need any further assistance with your TV mounting, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
The service is not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One side of the tv is lower than the other. I expressed that to the service tech and of course they had a lame excuse why one side was higher.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. There's little as aggravating as having a service completed and not being happy with the result. We apologize for our having disappointed you. For support with this concern, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible paid to have tv installed. They didn’t do it but still have my money and it’s been 2 months
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad didn't come.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A third party showed up to install the wall mount and they were not told about the in wall power line that was to be installed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
TV mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was horrible. Brought his kid who couldn’t lift my TV on the mount. Didn’t set up any remotes, service sucked!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
no happy with my result
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no happy with my result..no happy with my result..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
smelly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech smell really bad please don"t use him for us thank up
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Infilled service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete the services promised and paid for
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Use another service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install TV to wall, wires hanging below TV
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv not properly installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was not fit properly. Had to make adjustments after tech left.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never resolved last 2 issues I had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never completed last 2 jobs. Wireless printer never got connected. Other job was to transfer my pictures and never completed
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
82 inch tv mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t properly mount TV. I had to tighten the tv to the mount myself because they said they coined not teach the screws
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Please Help Geek Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony TV stopped working in Less than a month! Please help! Need a replacement
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed scheduled for 7 Sept. Did not happen. Still waiting for new install date.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the placement of our TV payed extra to have it hung bug could have done a better job myself
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My install from best buy has been less than fantastic it just plan is not good do it yourself probably get the same out come even if you break something.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Sahall0997 – I’m sorry that your TV mounting didn’t go as expected. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can help get this resolved for you.
Rated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't connect ps5. HDMI impossible to reach. Wut more can I say. Don't buy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience! Techs were rude and did a horrible job.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Terrible experience with geek squad technician and third party contractor. I would not use service again
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend