Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.left holes in my wall.............................
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installer broke my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installer messed up my TV and have a cracked screen on my brand new TV.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out about this. I'm sorry to hear about what happened to this TV. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I love Geek Squad but the agents were unable to mount the tv and my funds were never returned.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not mount my tv left the old mount up I will be returning the mount!
This review is from Basic TV Mounting - 55" and Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Quad has not been able to install my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People showed up two times still the products have not been installed and connected. No proper response
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Work was not efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was tilted to one side. It was a hassle to have them come back out!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Negative Review for this item . They will keep on making you wait . Do not buy from them
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Lack knowledge of product and proper installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know enough about use of Logitech remote with installing of this product
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installation is still incomplete close to two months since I purchased my TV/geek squad service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
New TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lost track of our problem after installing a new TV and took way too long to remedy the situation to our satisfaction.
This review is from Basic TV Mounting - 55" and Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up for the appointment.I was so disappointed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible billing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Billing process is horrible.keep getting charged for mounting its has been over a month they keep charging my bankcard
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No followup or response for technical support. On hold for an hour
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
75 inch install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv not mounted correctly TV bends forward and will not stay in place
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad tv mounting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a lousy job. Tv was not leveled. We told installer about it and he did not fix it.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was scratched during the installation and cables have not been hide properly. I would not recommend tv installation by Best Buy.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. We're unhappy to hear of your experience and regret your having to cope with such circumstances. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
over priced for the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over priced for the service over priced for the service over priced for the service
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very bad i was waiting for them all day yesterday. bad customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible I stall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is not level and there are two large holes in my wall??? Why??
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Beat Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service is absolutely terrible!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend