Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service if you need to call in. On hold for over an hour to be be told to call back.
This review is from Basic TV Mounting - 55" and Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cut out hole by mistake then thried to patch up with silicone
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
You do not get what is advertised!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I sent a full review in before and heard nothing in return
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No one came out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever came out to mount it the tv at my location.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Premium price, average service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They ended up providing the basic installation service instead of the premium I paid for
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasnotgeeksquadotherinstallerworkesforbsstbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Notverygoodjobcamehereverylatetvisnotsetrightonwallmounttheyrushedthisjobinahurrytoleave
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible job done by geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very rude technicians, with wires dangling all over..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Would have preferred better service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously submitted a review on the poor quality of service received on the installation—very disappointed with the overall service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
36 DAYS NO TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY CHANGED THE BRAND OF THE TV. THE ONE THEY CAME WITH WOULD NOT FIT BY AN INCH. NO INSTALL.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
hard to get geek squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wrong service men were sent 3x. I finally cancelled.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television continues to freeze while viewing stations.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not provided by direct Geek squad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party service was very poor and not provided any suggestion , rude . Wires were not even made arranged .
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I apologize for the disappointment as this is not the kind of service we aim to provide you. I apologize for any inconvenience or delay that this caused. We'd like to hear more and see if there's anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No tv was installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 different scheduling changes, no installation has been done
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
3rd party did a crappy job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That was the last the worst experience I had with the 3rd party
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Bad services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad services, I do not recommend. They are not professional with peoples orders
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounting service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service, had such a hassle to reschedule my appointment
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our item was purchased 12/20 as of 1/10 it has still not been installed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when appointments are not readily available. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Still waiting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting over a month since purchase for the installation to actually happen.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not level My wall is marked up Never again!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Late and not prepared
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was 2 hours late and didn't have all the tools for the installation.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend