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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with installation. Knowledgeable techs, showed us how things work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geekie geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were professional and awesome, thank you for having a good attitude and working with me on the install at the last minute. Hope yall enjoy those 3Ds, gents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job on installation. Were ontime and cleaned up before leaving. Were extremely helpful on setting up the TV, sound bar, and DVD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Many Extras provided.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our new Samsung 65 In TV. A few years ago we downside our cars. Should have kept the SUV. Anyway, The agents called us before arrival. The agents arrived on time. The agents unpacked new unit. The agents removed the old unit and boxed it up. The agents connected the sound system, DVD player and connected the remote on the new unit. WE now have one remote to control all our devices. Oh so nice. Couldn't ask for better service and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was amazing. They showed up on time and kept us informed as they mounted 3 TV's for us. They made sure that we liked the placement, set up all our streaming services and understood how to operate each remote. They also cleaned up after they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very careful installation, I am an 85-inch TV. The TV feels great on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior service and knowledge by the installation team. They installed (mounted) TV and connected soundbar, set everything up ready to go. Great guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful, Creative Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and creative in installing my Samsung Frame TV. They were apologetic about the fact that Samsung does not disclose the cords and boxes which are part and parcel to the TV in its marketing; unless special measures are taken, the the cords and boxes must be installed and visible outside of the frame, meaning that the Frame looks like the TV it is, not the artwork it is supposed to resemble. The agents worked around the problem and did the best they could to minimize the appearance of the cord and box in installing the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv and soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy was one of the best installers we have ever had. He is extremely polite and has so much patience and knowledge. He was here when he said he was going to be and let us know if we had any questions to just ask. He set up everything just the way we wanted it. GO JEREMY!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why Would You DIY ??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and installed our living room Roku TV. Mounted and connected while saving me the headache. You get what you pay for, and in this instance, worth every penny. I can turn a ten minute job into eight hours, so I'm the guy who needs the Geeks. If you like doing this, be my guest and DIY. Meanwhile, I'll be doing the things I like to do while you struggle with mounts and clumsy angles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was here on time, friendly, very professional and super quick. He installed and set up everything perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had many problems with purchase of a new TV. However, the Geek Squad guys were all great...very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who mounted our TV were great. Knew exactly what they were doing, set up the TV went through its operation and adjustment and left everything as though no one had been here!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome delivery and customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used them 3 times now and the service has just gotten better and better. All 3 sets of employees that delivered my items were professional, fast and they set up my products and answered all my questions without hesitation. They cleaned up after themselves- no mess left behind. They showed up on time! No delays!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionalism you seek, go for the Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally professional team, came on time, performed install and left, only after reviewing setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was great! I didn't expect them to bring a folding table but it was needed for a 100" tv. The installers were terrific and very helpful in deciding which mount, I purchaed 2, to use. Thank you for this service being included in the gigantic tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend Geek Squad for professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are very professional and are knowledgable in all products at Best Buy. Excellent installation and setup of tv and soundbar. Great value for the professional service received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and courteous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad really did a good job of installing my TV. They showed up when they said they would, had all the necessary parts and tools, and had it hooked up and running in about a half hour. They made sure I knew how to program my TV choices and answered any questions I had. Professional and courteous all the way through, well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Masked and safely distanced!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and hung our 65” tv! Very satisfied with the installation and highly recommend the Geek Squad services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three men who came to mount my TV were awesome. They came right at the time they said, the removed the old TV, and mounted the new TV and leveled it in less than 30 minutes. They were courteous and nice and left my home BETTER than then found it (one of them even dusted off stuff that had already been there). This was the second TV I had mounted and both times the service was outstanding.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.