Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
overcharged for something I did not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not buy a big tv so why did they charge me for 56" or larger when mine is 43"
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Crooked mountp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents installed mount but crooked and doesn't cover plugs. Need to redo it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product with limited features Not recommended
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Biggest ripoff ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience, tv is broken still no refund
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad messed up my system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He said there would be a charge of $150 even though I have total tech.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware of having them mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy mounting my product screwed me with a price match
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience with this installation same as every installation i had with best buy in 2020
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very unprofessional
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still can’t use my TV , cause these guys can’t provide a quality service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience, and choosing us for your purchase! I would be reaching out to someone if this were happening to me. We take our customers feedback seriously, and rely on it to find ways to improve our processes. I recommend you give us a call back at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us, and get it documented.
Rated 1 out of 5 stars
Terrible. Geek squad agent arrived with wrong moun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Geek squad agent arrived with wrong mounting material for Samsung TV.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not finish tasked at hand the project was not completed
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Danny. Thanks for reaching out to us about this. I'm sorry to hear your appointment didn't go quite as expected. We'd like to hear more and see how we can assist. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Tv installs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad the tv was only delivery and no installs and the service was included
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not performed by Geek Squad. Performed by 3rd party As always with 3rd party it took two try’s to complete the jon
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my TV and showed me how to navigate the viewing options.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were rude, left a mess and scratched floor...
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got my tv installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Man came said he couldn’t hang tv that day and he’d be back. I haven’t heard from him since.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed in Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awaiting call back for install since November 21 2020. Very disappointed in customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this item was not used. geek squad would not mount this item.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible got talked into it. Never listen to salesman
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Joke horrible service no support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Charges 2x nobody returns calls. Disputing with bank. There's no support.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor job with mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wall looks horrible with the wires ran through wall was they sent mastec who butchered my wall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Rich. Thanks for reaching out about this and letting us know! I sincerely apologize about this appointment you had to get the TV set up. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.