Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Doug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Holes in wall and insurance hasn’t called me back.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No call no show no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not arrive or call or text or email the fact they were not comming
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv never showed up. Two no show-no calls -never buy from Best Buy again
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Technitions did not give us all needed information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technitions did not tell us not to put box on the floor, near a window or under the tv. Cable One had to tell us this.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Rose - Thanks very much for your feedback on your recent television mounting. It sounds like the folks from Cable One have some specific suggestions about where their cable box should be placed. I’m guessing it is due to heat concerns. I really appreciate you sharing this knowledge with us. If you have any concerns about the quality of your install, please don’t hesitate to call us at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Haven't used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a tv to be mounted on the wal. I had to reschedule havent been able to.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
THE WORST !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad Customer service is the worst they can’t manage anything correct . F for Fail
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad was on time,also respectful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mounting was done properly and the installer was knowledgeable as what needed to be done.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!
Rated 1 out of 5 stars
I will never ever order anything from them again y
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never ever order anything from them again you’re horrible
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say worst service. Complete disregard……..
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your system indicates this service was completed. No installation of my TVs occurred yesterday!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Sean. Thanks for reaching out for this! I'm sorry to hear about what's going on with your order. We definitely would be happy to help and get that taken care of. We'd like to know more about what's going on to assist. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Oops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice guys. Missed a stud installing wall mount. Hopefully tv holds up.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful customer service overall. I do not recommend this service at all.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review, soho. It sounds like your experience with your TV mounting service didn’t go as smoothly as we’d expect, and we regret any inconvenience this experience has caused you. If you’re having any issues with the mounting service performed, please contact us at onlinesupport@geeksquad.com with your full name, phone number, email address, and a brief description of the issues you’ve had, and we’ll be happy to offer any additional assistance we can.
Rated 1 out of 5 stars
This stand presents the TV cleanly and effectively
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stand sets off the TV very well. It does not call attention to itself, rather it allows the TV to be enjoyed directly.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tried to install my 86 inch tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of knowledge on hanging tv in basement, damaged wall before hanging tv
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was mounted too high and not properly centered. Very Dissapointing.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told they would hide the wires and they didn’t
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad technician made every excuse to not install my tv.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
no one showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they never came out, this wasn't the first time it happened either.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
not too good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did install, but they didn't do hook correctly I had to get someone else to do this part.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Having a television mounted on the wall really gives you the feeling of being in the theater, so I can appreciate you wanting to have that installation professionally done by the Geek Squad. The components being connected properly is extremely important, and if something was not done right, that would definitely prevent you from using the devices as intended. It sounds like you’ve since resolved this with another party, but our teams will be available for support. If you still require assistance, please don’t hesitate to reach out to the Geek Squad. They can be reached at (800) GEEKSQUAD, (800) 433-5778, and will have the resources to work with you on a resolution.
Rated 1 out of 5 stars
No in home service used.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t happen. Full motion mounting bracket not available.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend