Customer Ratings & Reviews

The team did a great job. They were very thorough and walked me through everything. Great customer experience!

They installed my tv’s and mounted them on the wall. They showed me how to work my tv! They were very nice and knew exactly what to do!

Thanks for sending the best on the squad. Mr. Anthony Fernandez and Mr. Randell Phillips worked very well together displaying awesome professionalism and knowledge. They treated my home with respect and kept me informed at all times. I highly recommend them both on behalf of the Best Buy Geek Squad.. Thank you so very much !

Awesome experience with Geek Squad! They called in advance, brought all the equipment (surround equip and TV mounting) and were even prepared when a couple of snafus popped up during installation of the home theater pieces. They took care of everything and made sure I was familiar with how it all worked before cleaning up and leaving. Highly recommend!

The service agent arrived on time. He removed the older now defunct TV. He was able to mount and install the new TV on our existing fireplace mount. He was even able to make some minor adjustments to our mount so the TV was perfect positioned to our liking. He made sure our internet and streaming services were connect. All this done in under an hour!

I can’t recommend our installer Nate and his assistant enough. They were polite, punctual, cleaned up as they went along, even using a vacuum as they were drilling to clean up dust. They even organized all of the cords and cables, including the ones connecting equipment that they were not installing, so the area was neater. They were very patient showing us the features of the tv and how to work the remote.

Installation was quick, they were knowledgeable, professional and clean up after!!!

We always relax when the Geek professionals set up our equipment. They do a thorough job and explain how to utilize it correctly and efficiently.

Very professional and knowledgeable, also on time. Would highly recommend this installer!

The first time they came, one installation went great. the other had a problem that was not their fault, so they had to come back. But they set up the needed upgrade purchase and the second installation went fine.

I normally do all my installation of gadgets myself, but I recently had surgery and just wasn't up for it. I wasn't expecting much from the install guy, but wow, he was awesome! Not only did he make the mount strong enough that someone could hang off of it, but he also knew his way around the menus of the TV and soundbar so well that it was like lightning. He explained everything in detail and was just fantastic. He knew his stuff and was pleasant to work with. I could not be happier with the installation. The TV looks great, and the service was the best I have ever received from ANY Best Buy employee, period.

The agent mounting my tv to the wall did it so easily and quickly. I had had a very frustrating in store experience, only to come home and open the box to a cracked tv. I was losing my faith until the gentleman installed my tv. He was kind, professional and efficient.

Geek Squad mounted TV and connected sound bar. Looks and sounds great. Installation was quick.

The agent delivered and mounted my TV very efficiently and and he was ver professional

Very professional and thorough in setup and cleanliness. Showed me how to operate the Tv and mounting the wall bracket

Wall mount was very simple to install with the template when you find the stud. The adjustable mount makes it easy to watch TV anywhere.

Geek squad was awesome at setting up and mounting. They were very professional and thorough with the set up process. Would recommend anyone to use geek squad

The guys that came to the house were timely, respectful, and thorough. They provided advice and made sure everything was good. They even took it down once to ensure my wife was happy! Highly recommend - especially with the sensitivity of TV screens nowadays. They can easily be broken, so it’s best to have experts install it in my opinion.

This review is specifically for Matt & Joseph who completed the mounting service. They were excellent! They took the time, measured, FIXED what the last Best Buy installer did 3 years ago & were beyond helpful!

The Geek Squad did the installation (wall mounting) of my 65" Samsung TV. They helped move some things for me and had me sit where I would be when watching tv and set things up according to what would be most comfortable for me then tidied up and hauled a huge box away and provided their card should I have any problems. I use the squad when I have computer problems as well.....they are terrific!