Customer Ratings & Reviews

The technician was efficient, speedy and extremely knowledgeable.

Excellent mounting installation and very professional team.

Geek squad provided a great service by quickly mounting my new TV. They were very helpful in showing us how our TV works, and they even came back to our condo as they were leaving the grounds to help us readjusting the mount. Big help and made it painless.

John and his partner have amazing customer service. They helped me install a couple of large tvs, one 75" and one 85" TV. I will forever be grateful to them for their support. Nice and easy, they did all the hard work.

The squad put my tv up and got it connected easily.

The agents mounted my TV quickly and came out perfect!

The agents mounted my tv and reconfigured all the wiring.

The guys were knowledgeable and installed our TV perfectly

Geek Squad called prior to arrival . Install was problem free. Installers were total professionals and worked clean. answered all questions . Made sure all programs and setting worked . Very happy with their service . Would recommend

The crew knew what they were doing.. They were very professional and responded to my questions. Good service.

Amazing service from these guys! They went above and beyond to make sure the installation went smoothly and to my liking

He did a great job explaining how to work the controls.

Let me start by saying that this is not a review for the Samsung TV Frame. This is about the horrible Geek Squad Installation Service that went with it. I ordered this one mid-October and unfortunately there was a delay and I received the TV by the 2nd week of Nov. Best Buy even promised me for a $100 gift card which I haven’t received until now. When it came, they told us that I needed to pay additional $212.98 (as it would be placed above the fireplace, replacing an old TV mounted) on top of the $199 that I paid online when I bought it. Without any hesitation, I paid the additional cost. After they removed our old one (that left a terrible disaster on my newly painted wall), they said it won’t be in the middle of the fireplace which would really look ugly. So we decided not to install it. They even advised us to call our own contractor to resolve this issue, and which we did. After that, I called BestBuy and they were able to refund me the $199 (via BB card) initial installation cost and advised me to just dispute the $212.98 (via Citibank) since I cannot get hold of the Geek Squad 3rd party installation co. So that is what I did, but to my surprise they were rejecting my dispute. Seriously? Isn’t it unfair for us? - There was NO TV installed. - All in all, it just us too much delay and hassle. - We kept the 75-inch TV despite of everything that happened. - We ourselves fixed our wall. - If we only knew that the cost of removing a not-so-heavy old TV would be $212, we could have done it in the first place. They did it in just a minute in front of us. - The service was very misleading. Also, if BestBuy Card Services refunded the first half, isn’t it an admission that THERE IS NO SERVICE RENDERED? $212.98 is nothing compared to the cost of our TV and our contractor’s fee. It should be also nothing for Best Buy to keep a very loyal customer, one who have bought almost every electronics and gadgets from them. In addition, I called Best Buy today, got transferred more than 10 times to several groups.... but at the end day still, there was NO resolution offered! Come on, please just have a heart. Really, in our pandemic times!?!

On time and did exactly what I requested. The individual knew his stuff.

The installers were not Best Buy employees, but were sub-contractors. They were polite enough, and got my tv mount put on the wall, but had never seen this particular tv mount before. Either some parts needed for “cosmetics” to cover the metal wall mount were not included in the box as they were supposed to be, or the installers didn’t know what they were for and threw them out. I had to call Best Buy about the parts. The tv installation for 249.99 is supposed to include leaving the work space clean, setting up the tv, connecting network, etc. I already had the tv set up and connected to the network, so I guess that’s just wasted money.

very professional Work was done in less then 30 mins with no mess.

Technician arrived on time and did an excellent job installing my TV. He was clean, efficient and knew what to do and how to do it. He also provided an explanation and demonstration of how everything worked after the install

The Team of Rick and Eric were top notch, knowledgeable, professional, and courteous, It's simple really, Retain, promote and reward employees that go out of their way to take care of you , like this team did. Much props to Rick and Eric!

great communication, very fast, good people. recommend

Had a little hick up with the mounting the TV but came back to access the problem. Situation taken care of the mounting problem. The TV was crooked on the wall they came back and fixed the problem at no change. Iam so happy now that the TV is leveled on the wall. I can look at TV now satisfied.