Customer Ratings & Reviews

The guy did a great job setting it up. Very profesional.

Took a couple of trips to get everything right but GS stayed on it until everything was completed!

I have already given a great view on the installation of my new Samsung TV 50 inch screen. Clifton did a great job of mounting the TV and clean up of the debris and floor. He was professional and courteous.

The technical service is the best. Very friendly staff

They were a very professional and knowledgeable team

Getting the TV setup by Geek Squad was the easy way to go and they do a very good job.

Very professional and polite. Did and amazing job!

This was great, but will be changing. They will not be offering this anymore when purchasing TV. It was offered free with Total Tech. Now that the name has changed it will not be offered and you will have to pay for Mounting. However, this was my last free tv mount and the GEEK Team did a wonderful job. Please bring this back.

the guy was great but i was so happy to get a TV I forgot I turned the water on and flooded my apartment and two below me and I'll have to blame the TV if I get evicted!!!!!! in

The team was very professional and knows what they're doing. I am very impressed.

Very professional install of my 70” Samsung flat TV

Wow. I was really impressed with the service. The representative was very helpful in keeping me up-to-date on arrival time so there was no waiting around for hours. When he arrived the service team was quick, extremely professional, answered our questions, and did an excellent job with the install. Very happy.

They mounted a 65" heavy Sony TV up above my mantle. The TV didn't come with a needed piece to mount, but the geeks located the hardware and mounted and adjusted the hydraulics perfectly on the mount!

He was so helpful in helping me understand my new set.

I purchased the premium TV mounting (completely unaware there was a basic option as this was never even mentioned when I asked about what mounting services they had). The first tech I now know was a 3rd party contractor. He did not have the proper Certificate of Liability Insurance to perform the work in my condo. He was unprofessional and called for some sort of compensation from Best Buy for the installation not happening right in front of me. He complained about his previous customers of the day as he had had issues with all his appointments that day. He said he would take the box and packing material with him, but then hustled out before I realized he hadn't removed the garbage. I had to do the TV set up myself. Something I paid for in this premium option. I had to make a second trip to Best Buy to reschedule the appointment. I provided an example of the paperwork I needed and was assured it would be handled. The store manager herself said she would call me to follow up. That of course never happened. The second technician came, an actual Geek Squad employee, but the form had not been filled out correctly. No installation happened, but at least he handled the reschedule and facilitated getting the new paperwork in motion before leaving. I appreciated that. He was very professional. The TV was finally mounted on the third attempt. I took 2 days off work. 12 hours of delivery windows. Setting up my own TV and attaching all peripheral devices. I had to handle the disposal of garbage too big for my condo building's trash room by myself. When I went back to the Cambridge, MA Best Buy to request a refund for this "service" it was met with a petty response and they would only issue a partial refund on the mounting service, because "the service ultimately happened."

The agents mounted my Samsung Tv and connected everything necessary to get the tv working. They went over in great detail how the tv worked. My husband and I are old and could operate the remote when they left. They are an awesome team. They know what they are doing. So polite and neat.

The agents did a great job mounting my tv. They were quick and gentle

Disappointed not worth the money. To begin with I did not receive the notification 24 hours ahead of time, I was called the day of install to be told they had to reschedule and the next appointment would not be until 10 days later. Again, I did not get 24 hour notice with a smaller delivery window. My install was scheduled between 1:00 and 8:00, I received a phone call at 10:00 a.m stating they would be at my house in 45 minutes. Luckily I happen to be home. When the installer arrived to install and setup my 65 inch TV, he stated he would need my help as he was by himself. I am a female in my 50’s and paid to have it installed not help the person lift and mount the TV. After we were finished he got ready to leave and I had to tell him he was supposed to set up the TV and connect it to the internet and show me how it worked. He acted very agitated and said well it’s your TV so your going to have to set it up. He grudgingly connected it to my internet and cable but did not explain one thing. Had I known it was going to be like this, I would have not paid the extra money

Installers were on time, courteous, and professional and complete installation of 65" TV in less than one hour.

Geek Squad kept me informed on his arrival w/date and time. He wore covers on his boots, so not to dirty the hardwood floor. He waas professional and helpful inexplaining how everything worked.