Customer Ratings & Reviews

I Gave them a 3 star because they were a few minutes late. Also I ask them to help me install wires through my wall but they said no. The good thing was they were helpful with the getting me setup on the tv programs. And taking all the trash boxes with them

We set up to have our TV delivered and set up on April 12. My husband went in and made some changes, so the set up had to be moved to the 22, and we were okay with that. After all, that was our fault. Well, on April 21, they called and said they would be there between 12PM and 8PM the next day. Okay, we were okay with that. We waited all day on April 22, and there was not a single message by text, phone or email to let us know anything. We even kept checking our account to make sure we didn't miss anything, and it still stated that they would indeed be there before 8PM. At 9PM, the status changed to say we had to reschedule and the nearest appointment was May 5. The next morning, we called and tried to remedy things only to pretty much be blown off. We tried going into the store, and again were blown off. We asked for our money back for everything at that point, and have decided that Best Buy will no longer be receiving our business. We went to Costco and bought a different TV from them and will install it ourselves. I would have been okay if they had contacted us in some form or fashion to let us know that they were running late, or would not be able to come that day. However, there was no contact whatsoever, nor were they willing to do anything about it. This is the worst customer service I have ever seen, and it is not okay to blow customers off like this.

Target dose a much better job then bestbuy. Target techs are super professional and a lot cheaper than the geek squad..

Perfect work & Help also explanation about product.

The agents did a fairly good job. I had two flat screens being mounted on the wall. The work was done in a rush and not as professional that it should have been. Also, both flat screams were not leveled.

they were very nice, but the installation left a lot to be desired

BEWARE! DO NOT BUY!This is horrible up sale! I have never been able to use! When calling 800 or 888 # to set up appointment all reps oversea do not speak english! Hang up on you or put you on hold for 90 minutes. Chat is no better. When you finally reach a rep in US they are RUDE condesending and continue to ask for credit card number OVER and OVER! WHAT A WASTE OF $200

I purchased a 65"OLED for my new home and paid Geek Squad $130 for the mounting service. The TV is great, but I was disappointed in the Geek Squad Service. The technicians miscalculated the measurements for mounting and had to drill extra holes in the studs and dry wall. They were nice guys, however, I would not trust my home with them again. I called customer service to see if I could get the holes patched up and have been referred to a third party property damage claim department who I have not heard from yet. I have been a long time Best Buy customer and have spent thousands of dollar in this store. Unfortunately, I have lost all confidence in the Geek Squad. I paid for TV mounting and also got four unexpected holes in my wall that I now have to buy materials to patch and paint over their mistake. I realize accidents happen, however when mistakes occur someone should also be held accountable. Can you believe they still had the nerve to sell me the Geek Squad Tech Support Service after this error? Best Buy, I am waiting to here from you to resolve this issue. I recommend training your techs to treat your customers homes with more care and the patience to do the job right on the first try. If I had known this was the quality service I would be receiving I would have gone with another company. Consumers and homeowners beware!

I paid for TV and installation and Best Buy was not able to provide like 100s of vendors basic forms to enter a building in Manhattan so what I thought was a great deal become a problem since needed to hire someone else for the job that was already included in the price. Very disappointing. The techs were very nice even if they could not come up for the install

The support feet for the TV are not supportive enough for the wait. The instructions for attaching the mounting feet show 2 sizes of screws and only one size was included in the packaging. The small size screws are not going to hold the feet to the TV for long. The TV is leaning out toward the floor about 10 degrees

DON’T WASTE YOUR MONEY ON THIER SERVICES. I sat around all day waiting on my tv mount only to find out Best Buy went to the wrong address and that person refused services and my order was unknowingly cancelled. I had to make 3 separate calls and was hold for a total of 30+ min only to have the proposed reschedule date be 3 weeks later and cost me $50 more. I lost it and canceled all services. A friend ended up helping me mount my tv for a fraction of the cost.

We made an appointment with Best Buy in San Marco TX to install our TV. They emailed to say they would be here between 12 and 4PM, I called at 6 and they said maybe by 8PM, but I could call the area manager, Steve. Steve said he’d check on it and call me in the morning. Of course, he actually left town on vacation the next day. That is, of course, how you treat a customer. The next day, I left several messages and got no return calls. We call Hello Tech and they had someone out that day. They did a fantastic job, so thanks BB for helping us find a competent company!

We had a frame tv delivered for installation, but installers only unboxed and helped with set up. Wall mount would have been extra; and above fireplace mantle also another extra charge. You would think that installation of a wall mount frame tv with a frame would be on the wall. But the word installation had been redefined as unboxing.

Ordering process didnt appear clear that you needed a mount when purchasing the install so be sure to add a mount because they showed with nothing but the TV. TV was not level but I just wasn't in mood to argue after no mount, wires left hanging down the wall and after finding out that I also had to pay extra for running wires in the wall I just said well at least cover wires up only to be told that I have to also pay for this lol. End of the day, If I known this I would have just did it myself but I thought it was a complete install.

Ordering online is great but dont advertise connect and mounting and in the fine print two pages away say customer provided hardware and brackets. Thats sneakey and had to scramble today when the installer was here .

Technicians never showed up. Was given an estimate between 11a-3p, waited over an hour on hold to talk to someone. He says its still scheduled and he reached out to someone and is waiting for a response Suddenly it says to schedule it, at 4pm. This is beyond unacceptable and fraudulent. I took a day off of work for this. After calling and speaking to customer service they told me it was never scheduled. Do not trust best buy with your money, avoid their in house service at all costs.

Geek squad was great , professional and neet.corperate charged me an additional $120 to hang the tv on an already installed existing mount because it was on BRICK!!!. i repeatedly called corporate and got ZERO RESPONSE .i have been a loyal customer for years and have spent many thousands of dollars. I would have at least expected a call back.

Please do not use these services, they outsource some cheap companies to install them. We had an installer named Gary and his companion were sent to my house to install my new expensive TV on top of my fireplace. BestBuy outsources their labor to a company with zero responsibility. They had no cleaning equipment or anything. Because of their messy unpacking, I’ve got foam pellets all over my living room. Then they began to mount the TV, WAY too high! We had requested the height to be a specific height before they started. Coming back, I asked them to move it back again to which they grunted and proceeded to try again. The second time, the holes were not making the mount level so they unscrewed to put a third set of holes in my studs. Without leveling or tilting the TV, they pulled the screen protector off and proceeded to leave TONS of fingerprints all over to which they refused to clean off the expensive TV. Now I’ve got a TV with tons of fingerprints. They did not clean any of the sheetrock dust from the holes they drilled, did not pick up the foam they broke/spilled, and left fingerprints on my TV. Very Bad service!!!

The installers were knowledgeable, friendly and efficient.

I loved the easy appointment and checkout process. But they gave me an 8am-12pm appointment window. I cleared my schedule to be available and home during those hours and they showed up at 12:15. If you give the customer that long of a window(4 hours), I would expect the technicians to be able to make it during that time frame. And of course, once the Geek Squad left I noticed the TV was just slightly crooked. It's not bad enough to have them come out again, but just the cherry on top. Wouldn't recommend this service.