Customer Ratings & Reviews

My first “installation and set up “ appointment was dismal and I was too livid to even write a bad review. Then I was informed I could get a “redo”. Clyde was fantastic! He set and synched everything up, explained what he was doing and taught me how to do things myself. I call him the redeemer and restored my faith in Best Buy.

The installers were very professional and installed my wall mounted TV in a short time.

Great service with best buy GEEK SQUAD. Hung our tv in our family room. Knew exactly what they were doing. Perfect height. They were so polite and fabulous to work with.

They were EXCELLENT!! A couple of years ago around Christmas some people you contracted with, non-geek squad, installed( i use that word loosely) my 77 inch TV. They were awful. In fact it was not in the wall mount properly. I could see that when it was taken down. The Geek Squad explained what they were doing and measured everything out. I would use them again and again.

The agents that mounted my TV and connected it to my device was very professional and friendly. They answered all of our questions. The job was done in a timely fashion. Again, very professional, knowledgeable and great service overall. I would recommend them to anyone and would use them for future projects.

The two-member team who delivered and set up my 65 inch were fantastic! Dalton and Molly did such an amazing job of installation onto a brick fireplace! They worked extremely well together, were immaculate in my home with shoe covers, masks, and clean up. Not a speck out of place when they left. They apprised me of arrival with texts, arrived on time, and answered all of my (many) questions. The installation itself was professional and perfect!

The Geek Squad TV mounting insulation was top-notch. It was very professional, clean, and of excellent quality. I highly recommend it.

great product so far. nice picture and easy to operate

Geek Squad installed my TV. Very respectful of property, and answered all questions. Geek Squad were able to use my old TV mount; so I was able to return the Mount I had purchased at Best Buy. It was a few days past their 15-day return policy, but no questions asked.

The two Geek Squad menders did a great job. Call first to let me know they were on their way. Arrived on time. Instillation went smoothly. Connect the TV to my sound system. Set up the cable box remote and firestick remote. Gave very helpful advice. I highly recommend having the Geek Squad do the instillation.

Excellent quality. Sensational picture. Very effective installation.

I have used the geek squad services ti have 2 TVs (a 50" and a 75"). This was with 2 different installation teams and both were excellent. The one who did the 50" installation which included mounting and setup also had ti add a plastic wire conduit running down the wall to hide the wires from the TV. He did a very neat job. The team that did the 75" spent a lot of time with me adjusting the height and position of the TV for optimized viewing. Both teams were polite and efficient. I would highly recommend the service.

The two geek squad team did everything I asked of them especially Tom they called like I asked came to my house and they were on their way to mounting my tv they were very professional and very fast and they were nice they got my tv mounted and hooked up all my devices and even helped to bring my other tv upstairs They are very good at what they do and do it well I would have them do another job like that I the future well done!

Great support and easy installation. Works well on multiple wall surfaces

They did an amazing job. The only issue I have is that I spent a lot of money and joined their total tech program. I thought that this would cover everything. Sadly it only covers items that you purchase. I have a TV that I wanted to be mounted. Since I didn't purchase it from Best Buy, they wanted to chage me $200.00. This saddened me.

The agents were quick, efficient and easy to get along with. They did a great job installing the full motion TV apparatus. Polite and quick with the installation.

I recently purchased a 55” TV and decided to have the Geek Squad mount the TV and do all the hook-ups. The money was well spent. The installers arrived at the appointed time and went right to work. The end result is just about perfect. The TV is wall-mounted, the Geeks did their work quickly and efficiently, cleaned up after themselves, programmed the remote and were gone within a couple of hours. The Geeks were friendly, polite and did everything necessary and they made sure we were comfortable with the installation. Great job!

I was so impressed and satisfied with my whole experience with the 2 geek squad individuals that were sent over to mount my TV that i did something i never do, gove a review, not to mention actively looking in my emails for this review request when usually they're deleted before I've read the subject line. From start to finish these guys were so respectful, and pleasant with my family and with the great care to not damage anything. All the while patient with my young ones who were doing their best to delay them in their jobs, with no change in their professional demeanor. Even offering their numbers should we have any questions after they left, in case our kids distracted us from thinking of all the questions we had, leaving no mess and taking care of the old stuff and the boxes the tv and mount came in which they doubled down in their great customer service by offering to also take a bunch of old useless boxes that have been piling up for years which we quickly said yes to soon as we got over our surprise. Tv looks great by the way and is in a great spot which we couldnt decide on but they worked hard to help us look at various options we were unsure of. I've had some bad customer service during the pandemic and with the great resignation from younger workers so it made my day to have my lowered expectations not only met but exceeded to such a degree.

Service was excellent, they were very courteous and knowledgeable. They made sure I was satisfied with the placement of the tv and also made sure the wires were hidden as I wanted. They cleaned everything up and even dusted the shelves on my wall by the TV.

The Geek Squad worked efficiently and effectively to mount my TV quickly. They were extremely polite and professional.