Customer Ratings & Reviews

My geek squad crew was excellent. They wall mounted an 86 inch TV in my family room. When they opened the box they noticed the screen was cracked. They apologize profusely for the mishap. I told them I understood as it was not their fault. They rushed to the store picked up a brand new one and came back and mounted it for me. I really appreciated their follow through on ensuring that my needs were met.

The geek squad agents that came to our house did a very good job mounting or remounting three TVs. They were efficient, polite, and very knowledgeable. We actually thought they were amazing!

He set up my new tv quickly and efficiently and connected it to my Wi-Fi. He explained the instructions really well.

The agents were very nice and mounted my tv very quickly. The mount was already up when they arrived. They plugged in the power cord and also plugged the tv into the cable box. I felt $199.00 was a lot to pay for just that. Had I known in advance that was all that would be done I would have saved that money and invested it in a more expensive tv. I am an elderly person who isn’t really tech savvy so I had several questions about the tv after the Geek Squad left. It would have been helpful if they had stayed a bit longer to explain a few things.

THE DELIVERY AND ASSEMBLY WAS THE BEST. EVERYTHING WIENT SMOOTHLY. THE GUYS WERE VERY FRIENDLY, INFORMATIVE, AND KNOWLEDGABLE.

The guys that came over to install my TV were very kind and efficient! They walked through the process and were very speedy. They made sure my Xbox was properly attached so I can enjoy all of my streaming. They asked if I had any questions because they had all of the answers :) I love the work they did :)

The agent that delivered and installed my TV was super! He was friendly, knowledgeable, and extremely helpful. I had a lot of questions! He also cleaned up everything and took it with him. I don't know if it's something he did or if it's the nature of the beast, but it now takes me both my TV remote and my cable remote to start the TV. That's my only complaint. Otherwise, I was extremely pleased!

The guys who installed/mounted my TV and soundbar did such a great job! They were incredibly through and made sure everything was done correctly. Next time I buy a TV and need it mounted, I will definitely use the Geek Squad again! Great experience!

Highly professional installers AND they were not in a rush. I felt like the men who installed my T.V & Sound bar purchase were genuinely interested in making me understand how to initially operate my new system, and cared about installing with precision. Thanks Geek Squad!

Works great Holds tvs installed great. Easy to install

The Geek Squad agent who came to our house was knowledgeable, friendly and efficient. He took extra care to make sure that we were happy with the way the TV was mounted. We did not need him to connect the TV - I worked in IT and handled that myself. (Disclosure, I am a TotalTech member, so we didn't have to pay extra for this service.)

If I could give ten stars I would. The technicians that mounted the T.V. were knowledgeable and very efficient. After it was installed everything was cleaned up and the removed. They took the time to explain how things worked and reassured me that if I did not understand or had questions, that I could contact them again.

I purchased 3 50" Samsung Crystal UHD TVs individually and had 2 of them mounted on separate dates. I'm not entirely sure why, but the installment/mounting teams with Best Buy are always very pessimistic and initially allude to not being able to do the service (same thing happened when I purchased my washer & dryer through Best Buy and a team came to install). Not sure what that's all about but the TVs were mounted very professionally and beautifully and they look great!

Excellent mounting of TV. Geek squad came back a second time to explain use of rotating/swivel mounting arm, TV volume and use of remote control

This is a pretty good TV and I got it for about $570. It doesn't have any special bells and whistles but the screen is nice. Picture quality is very good and we enjoy it. I will say the operating system or interface itself can be a little laggy or slow sometimes, so that would be my main gripe about it. Other than that, happy with the TV and Best Buy totaltech mounted it for me and they did an excellent job.

Both Geek Squad agents were very timely, polite, and prepared. They got the TV mounted cleanly in no time at all!

The 3rd party service arranged by BB was amazing. They were in and out in 30 minutes. They delivered the TV and installed the mount I purchased elsewhere professionally and perfectly. They took the time to level it and show me how it worked as it was clearly a mount they had used before. I would absolutely recommend John and Byron again from Mastek

excellent prompt & professional service everything is working

Extremely impressed with Geek Squad service. I feel secure now knowing my tech products are in safe, professional, knowledgeable hands. Before this service, I called my friends for referrals and usually no one knew of anyone. Luckily, I don't have to worry about that anymore. They installed my wall mounted tv in no time and made it easier for me to access my devices. Glad I made the decision to get the service! They do great work!

The service and installation was great. Tech was knowledgeable and throy