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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek squad was wonderful in installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not speak more highly about the people who installed my picture. They were so precise, delightful & explained everything i asked. I had to have my first screen tv exchanged & insisted upon the same people i initially met even though i had to wait a little longer to schedule with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up TV and programmed universal remote. The guys were knowledgeable and efficient and very very kind. Thanks so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, professional, and pleasant. Ty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really can only think of the positives. All 3 installers exceeded my expectations of customer service. The install was very quick and done professionally. With the warranty included, this is the best route for installation and removal especially when one lacks the ability to do it myself. Thank you again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NewTVSetup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my new TV, carefully unpacked it and set it up very quickly. They then connected it to work with my existing receiver and sound system. Last, they showed me the available features and apps on this TV and how to use the remote. They were very professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job - be wary if install charges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. However Best Buy charged us an extra $129.99 because it was over a fire place. Geek Squad didn't have to do anything extra - they were in and out is an hour and a half as they were able to use our existing mounting. We feel the extra $129.99 was just a money maker for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed new TV mount and then attached the new TV. Everything looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my frame,TV. I have a lot of wall art. It just fits right in! Geek squad guy was great. Answered my many questions, didn’t rush, and seemed to really care that I was able to understand how to use my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was so amazing and helpful! Our new TV and mount were installed perfectly and we truly are enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Installation Services!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician came to the house exactly when he said he would! He installed the TV mount quickly and was a nice great guy! This is the second time I’ve used BB for an installation. And I’m sure I’ll use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the installation team. As stated above, they were very efficient and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sq

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are very knowledgeable. They help me work out so many kinks that I had in my system they made my system sound like I was at the movies when they were done I recommend them to everyone. They were nice polite and cleaned up when they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, quick and clean!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service. The guys were friendly, quick and very helpful in getting my new TV set-up and mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service, the technicians knew their job, explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job. The tv was fitted directly in the spot needed. It could have been challenging but they knew what they were doing and did it exactly as it should have been done. Outstanding all the way around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional set up. Can put on wall if you want. HIGHLY RECOMMEND!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys showed up on time, were very courteous and did everything possible to make the installation smooth and quick. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad rocks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! They installed a big TV for me, they did a great job! They asked for my input when needed and answered all my tech questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Megan and the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Megan and the Geek Squad! They were prompt, polite and respectful of our space and our family dynamic. Megan and her crew were very knowledgeable about our products and patient while walking us through a very clear and concise tutorial. They were very patient and even accommodating with our very curious toddler. We really appreciate your assistance and support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed very timely

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were in and out. Set up was flawless. They remove my old wall mount, moved the mount a little, installed 75 inch, sound bar and 4k DVD. However, if they install for you don't let them install an optical sound cable, if you have an earc or acr hdmi, do the 4k hdmi cable. The installer thought the opitical would handle all the sound format, which in fact, it only handles two formats. The sound was noticeable after I removed the opitical and installed the hdmi. Very noticeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional friendly installers. Super fast installation. Very knowledgeable and explained everything

    I would recommend this to a friend