Customer Ratings & Reviews

The two agents that mounted my TV's were timely, communicative and efficient. I am very pleased with their work, and for two tv's they were done in under an hour.

Excellent mounting of TV. Geek squad came back a second time to explain use of rotating/swivel mounting arm, TV volume and use of remote control

Great picture quality. Love being able to choice what we want to and saving money!

The Geek Squad was so amazing and helpful! Our new TV and mount were installed perfectly and we truly are enjoying it.

The geek squad mounted my tv very quick. They were professional.

Geek Squad was fantastic! They connected it to the stand and got everything working on it and did it very quickly! The two that installed it were courteous and friendly. They took their time to answer our questions. Also told me to call back if I had any problems. I couldn't ask for better service! Best Buy is one of my favorite stores!

Geek Squad Installer was tremendous. Fantastic all around. We had a really complex installation because of the wall mount plus the MANY components attached to the new TV. He was patient and wasn't in a hurry to leave like other installers I've had in my house. This install also happened during COVID. ALL safety concerns were handled with the utmost of professionalism. Good job all around.

Was very professional and knowledgeable. They asked me to to make sure I was completely happy with the installation and the placement. They wanted to know if there was anything they can do or any questions they could answer before they leave and made sure that I was 100% happy gave me a contact number to call if I think of anything or changed my mind about the placement.

Highly recommend this service. Moved/mounted current TV to another room and had the new TV mounted. Purchased the Total Tech service and saved myself $100 on the installation plus other fringe benefits. Could have done it myself however, so nice to sit back relax and watch someone else do it! Not to mention not answering all of the wife's questions and concerns! Tech's were very personable, knowledgeable and efficient.

Very happy with this install. The installers were very professional, courteous and efficient.

The two reps that came swiftly got my 85" Sony TV up a flight of stairs and expertly installed the bracket and asked me where to drill and all of that. I told them they are the experts, so I went with what they suggested and everything has been hunky-dory. Very quick service, they placed a mat to cover the hardwood floors while installing, they worked well together, brought two trucks so they communicated to each other which tools they had and needed. Honestly, they were top-notch especially considering the physical labor involved in getting the super-large TV up the skinny flight of stairs in the first place. Arrived pretty much on time, too. Nice guys, very responsive, very helpful. I think it is just a no-brainer to pay for GeekSquad installation if you purchase such a great product. You get what you pay for, and probably then some.

The agents mounted and installed the tv, made all the necessary connections and ran it through its paces. They also picked up all styrofoam pieces, cardboard and other miscellaneous wrappers. They were fast and efficient. I think they assumed that I knew more than I actually knew, but they were very professional, courteous and knowledgeable.

The Geek Squad did a wonderful job installing 2 TVs and a sound bar. They were professional, well mannered, and had all the right tools.

The installation was excellent! They called an hour before to let me know that they were running a little later than expected. They showed up when they said they were and were in and out very quickly. They were polite and left the job area neat.

The agents did a great job hanging and installing the TV & soundbar. One negative…they did NOT have the cables we needed on the truck. I had to leave the house, drive to Best Buy to get the necessary cables. The store associate told me that the Geek Squad would have the cables needed with them. That downgraded my review.

Agents mounted the TV and were very pleasant. They were great!

Bought an LG C2. First one was out of box and made a popping sound when changing channels. Geek squad came out to replace tv but said it was cable box. Called cable company and swapped box but tv still popped. Reordered tv and had it installed. No popping but guessing on settings for best cable tv picture. Also, when watching baseball and golf, ball either disappeared got flashy for a moment. Very noticeable. Tried all motion settings to no avail. For a 120hz oled tv, it does not handle motion as well as 60hz LCD tvs. Geek squad saying its my cable service, never had motion problems before so i blame it on tv. I like tv for general sound and picture quality but dont understand motion issues when tracking a white ball. It also took 2 months to get tv that didnt pop when changing channels. Overall disappointed with Best Buy and LG product that was rated top tv for 2023. Would not buy this tv or anything from Best Buy in future.

The techs who installed BOTH of my TVs AND soundbar on the walls were professional and knowledgeable. They were very efficient and cared about the customers viewing experience. I would ONLY recommend Best Buys Install Services for the home theatre and TV Mounting.

Great advice and an even greater job! The installation was on a tiled wall which proved challenging. However, it was handled by the team with both competence and consideration.

The folks were very professional and prompt. i was pleased with their work but not with being able to hide the power cord as was promised when I purchased the product. I am still waiting on the Best Buy store to contact me to resolve the issue. The Geek Squad executive called me and told me the store would be contacting me.