Customer Ratings & Reviews

The agents did very good job of installation and very efficient service

Absolutely the best in home service I’ve ever purchased. My guys name was Josh, he came equipped and prepared with booties for the carpet and PPE because of COVID. Josh was extremely knowledgeable and explained everything to me about my new tv. He answered every question I had and set up was a snap! I definitely recommend geek squad especially for those with no skills when it comes to installing your own electronics.

They were very knowledgeable and thorough asking a number of questions about exactly how we wanted to use the TV to ensure it was set up so we could do everything we used to do and more. Fantastic Service and professionalism and they were very friendly and knowledgeable.

I used the Geek Squad’s TotalTech Service to deliver such a big TV and its Sound Bar since I did not want to try to be creative with packing/driving it home. The two men that delivered my new Sony TV and Speakers did as expected, with one minor fault on both of our parts regarding the vibrant nature of the picture quality - I did not ask them to adjust it and they did not ask if the picture quality was what we wanted. The vibrant pictures/images were almost too glaring to comfortably watch from now to the end of my TV’s time and I may have had to call them out again. However, I am tech-minded and consider this to be a simple LOL type of situation, since I can easily make the adjustments to my liking. Other folks may have thought to ask for the vibrancy to be adjusted before the guys left, but these “other folks” may not have thought about it until the shiny new ownership wore off and felt the need for the Geek Squad to make a second house call. The potential for a second house call is the only point of contention in this matter.

Second time was a charm these two guys were on it and everything worked. Very professional and curtious. They wanted to make sure we were happy with the tv and sound bar installation.

The agents called to verify appointment which is ware these days. Wanted to verify instillation as no wall mount purchased. I text to confirm that it was just a delivery. Both techs were professional and knowledgeable of features and setup went smoothly.

The technician was professional and knowledgeable. Would recommend.

The installation was exceptional and they knew all I needed to add apps and get everything going. They had experience in my subdivision and knew exactly what to do to add the mount for the TV

Courteous, professional, and go above and beyond. Definitely would like these guys to install future TVs.

TV mount works great. Easy to use. Makes the TV viewing more versatile for different angles.

Great service. Old tv was taken away by 1 team & 5 minutes later a 2nd team came with new tv to install. Very efficient.

Ordering my service online was easy and the tech was very professional and courteous. Because of COVID-19, the tech arrived with a mask and covering over his clothes. He also had cones to mark off 6 feet of work space. The job was completed quickly and professionally. This is my 3rd time using Best Buy to come to my home and I will only use them.

The team was efficient and very nice to work with/helpful. They got the job done right & quickly!

Geek Squad tech Connor connected my new Samsung TV and mounted it to my existing stand. He was very quick and was done in less than one hour. Connor was professional, polite and also recommended a new 4K Fire Stick and an additional port device to connect my sound bar, firestick and Blu Ray player. Very happy with the service!

The installers that installed our 65” on the wall were very professional and knowledgeable. They did an excellent job

Great Job, very quick and efficient and removed all the packaging

Excellent job with attention to detail. The team even spent time to ensure that the TV was lined up to the best height and location on the wall to ensure the optimal viewing angle. They also explained various details on its setup and use.

Love geek squad they are always professional and so knowledgeable

Purchased this for my LG 80 inch TV. It is incredible how easy it is to move around the tv with it.

The Geek Squad was excellent- timely, professional, and mounted our new tv in no time! They also showed us our to use our mount since it pulls away from the wall and tilts/angles to either side. I would not hesitate to use Best Buy/Geek Squad for any of your needs!