Customer Ratings & Reviews

The folks were very professional and prompt. i was pleased with their work but not with being able to hide the power cord as was promised when I purchased the product. I am still waiting on the Best Buy store to contact me to resolve the issue. The Geek Squad executive called me and told me the store would be contacting me.

Our new 65” TV was mounted in our media Room by the Geek Squad. Everything was done. As requested. The crew was friendly, knowledgeable, and professional.

My Geek Squad technicians were professional and knowledgeable in replacing my TV. The TV was replaced under warranty. The replacement and set up was performed by well trained technicians. Thanks to my professional Geek Squad representatives.

Agents were on time and installed TV and hooked up to all my devices efficiently.

The guy that set it up went beyond to make sure all of our components work with the tv, . Very friendly and answered all our questions. Called help to remove old 17 year old ad heavy tv so we didn’t have to help. Great experience.

Team kept me informed of their schedule and expected delivery time. They arrived on time. They were very friendly and very professional. They worked quickly with confidence and obvious experience. They answered all questions and demonstrated how to operate the TV and wall mount. They cleaned up afterwards and carried boxes and trash with them.

The agents mounted TV and TV Brackets. From start to finish they seemed to know what they were doing, made sure they took care around furniture, wore masks, answered questions made sure we knew how to operate all devices, stepped us through TV operations, made sure we called Xfinity to fix a broken modem, advised us of change our decision possibilities that included upgrade in size of TV.

The service rep arrived very early and removed tv from old wall, drove over to my new unit, and mounted it on the wall at new unit in a timely fashion.

This TV is stunning—crisp picture, vibrant colors, and immersive sound. Perfect for movies, sports, and gaming. Setup was easy, and the size makes every show feel cinematic. Whether 56 or 90 inches, it transforms any room into a theater. Absolutely worth it. Five stars!

The guys was really professional and was on time. They also sold me a better quality tv mount for the same price

Service tech installers arrived within the time frame were friendly knowledgeable and did a very good job with my tv wall mount.

Totally professional team, came on time, performed install and left, only after reviewing setup.

The install team did a great time mounting 2 TVs perfectly

Christian Gonzalez and his assistant were very professional and courteous. They mounted our new TV quickly and took the time to set it up and explain the new features. This is our first new TV in 15 years so definitely appreciated them taking the time.

The service we received was excellent. We were fortunate to have two individuals that knew exactly what they were doing. They were extremely professional and excellent troubleshooters. They were respectful and clean up the mess after completing the project. This is the second time was had the Geek Squad doing service in our residence. Both times were completed with great quality.

The service crew led by Mike were both professional and polite. You can tell that this was not just a job for them; it was like watching an artist create a masterpiece: attention to detail, outlining, asking questions, set-up, teaching, cleaning, etc.... I’ve been in the service industry for over twenty years and this crew were The Best! Thank you Mike for being a Master of Art! SEMPER FI

The guys were fast, professional and expert at mounting and seting everything up. I'm pretty tech savvy so I kept having to tell them i could run and set up my 7.2 sound system later! I just needed them for the TV delivery,mounting and setup cuz I cant lift any of them.

I got this for my parents with their 77" TV since I knew they wouldn't get it mounted otherwise. They said the installers were amazing, polite, and mounted the TV perfectly. They are so excited to have the rest of their room back, without the TV stand, and the TV looks amazing on the wall. Great service!

Very awesome Service and was set up quickly . Thanks Geek Squad.

The Geek Squad technicians are very professional and good worker. They spend enough time to me until are sure that I understand what They do and what I have to do, Thanks