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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad agent was exceptional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent mounted and installed my Samsung 55” tv to the wall as well as connected everything to my Xfinity service. He was very helpful and explained step by step what he was doing until the end. He was exceptional and went over and beyond to help us feel comfortable by having patience and taking the time to explain and show us how to use our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came by and mounted everything were very nice. They cleaned up after themselves, also made sure we didn't need anything else. Since our tools are still on their way from being shipped. This was a great value, they measured and did everything very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was excellent installing my tv Did a great job Was friendly and knew exactly what they were doing. Will definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Geek Squad Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time,mounted the TV connected the sound bar and showed me how to use the TV's app to setup. Very pleasant and took out all the boxes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    oled wall install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this was money well spent! The squad was very courteous and very clean in everything they did. They assisted in choosing the correct location and then was very precise in cutting holes and attaching the mount. They made it possible for me to add another cable without having to remove the tv...something I greatly appreciated. They gave basic use information, but after they left I was disappointed they didn't go over how to use more functions of the tv (ie voice remote, adding apps)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did a great job of mounting and installing my new Samsung Frame TV. They were extremely patient with me in deciding the placement and making necessary adjustments I requested. They took their time and were extremely neat and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolute PROFESSIONALS!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Mounting Service for TV’s (ours was 85”) is a “no brainer”. The guys showed up we’re exceptionally polite and professional! They came with everything the needed to mount the TV (tool wise - you have to provide the mount) and not only hung the TV and connected everything...but took the time to program our remotes and walk my wife and I through everything! These guys are PRO’S!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install and MORE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy did more than install our tv. The install was clean and efficient and all was programmed to work. Her even have is a brief tutorial on how to use the tv, know than the "quick" start. He even told is how we could save on teckie stuff that would have faced even more on the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed the TV just as we requested. were very polite and explained everything we did not understand. also made sure they secured the tv mount and tv correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that delivered and setup my TV were very professional and wasted no time in doing everything to insure that all went well. They put my old TV in the box from my new TV and installed my new one and set it up for easy startup. They were great and did a wonderful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best investment ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheek swab so professional came out and mounted my television in what felt like minutes they were very educational walk us through the entire process connected the sound bar gave us a demonstration wore mask and practice the necessary safety measures I felt completely honored to have Best Buy in my home and was completely satisfied with the service that I received thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done efficiently and professionally. The installers were very careful in the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was so helpful and finished quickly. They carried my TV up the stairs and mounted my TV in probably 15 minutes. If you need assistance on setting up the TV settings they can assist as well. I would definitely recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installing my TV were professional, caring and provided the additional time to assist us with understanding set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys were wonderful, very fast, professional and friendly. They did a great job moving one tv from one room to the other. They cleaned up the marks on the wall and left everything just as I wanted .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joe at Geek Squad installed our 2 TVs efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe at Geek Squad was very patient and knowledgeable when he Installed our Roku 55” and Roku 40” TVs. He explained the process and how the devices works. This technology is all new to me and my husband as senior citizens. Thanks a bunch Joe!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very nice and explained as he went along. Went the extra mile to mount my TV since some hardware was missing that i wasn't aware of before hand. No complaints on his skill set and professionalism. Only concern I had was my surround sound could not be hooked up to new TV and was never disconnected from the power. Couple days later I tried to move unit, cords were so tight it would not move and unit was extremely hot due to vents were facing down on carpet. I finally was able to get unit untangled and obviously unplugged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mount, easy to install and handle. Great foe self installers. Used it for both a 65” and 55”TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Raymond and Mario were a great team. They worked together quickly and efficiently. They were neat and clean and respected my home. They were very knowledgeable and answered all of my questions. They are a great asset to your company, and I would highly recommend them. Thanks for a job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad expertly installed new 55 in TV on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent (JOE), was pleasant, friendly,and went right to work. I only had to tell him what height I wanted the TV to be (he asked), He explained what he was doing. He had to cut through 2 layers of sheet rock which wasn't expected, but he got the job done. He explained the new remote and how to get to my VCR/DVD combo, and Netflix. Overall, he is an excellent agent/worker for Geek Squad!

    I would recommend this to a friend