Customer Ratings & Reviews

Geek Squad did a fantastic job. Set up everything without any problems. One tv had to have special installation and the second two men did a fantastic job. Our sales person Shoaib was fantastic.

My installation team were great. They were fast, neat and professional. They answered all my questions, made suggestion and cleaned up all packaging.

The service was incredible. Expertly handled a job I was not capable of doing by myself. They were knowledgeable about the mount and also had some great tips about setting up the tv.

The team was efficient and very nice to work with/helpful. They got the job done right & quickly!

The guys did an awesome job mou ting my tv's. The were best and clean and tv's went up as requested.

Geek Squad techs were fast efficient and cleaned up everything when they finished the install. They were very familiar with every piece of equipment and worked together well. Very pleased with their work!

People were very nice and helpful. They answered all of my questions, and even though they did not install my TV to a wall (part because I didn't want to and I wasn't sure if I could be able to), they were very willing to assist with making sure that the TV was good and ready before leaving.

The crew was polite, efficient and did a great job. They were very accommodating to our needs and did not rush the project

Alex and Jake came out and hung my new 70" TV efficiently and quickly! I paid a little extra for them to move my current TV upstairs. Later in the day, I went upstairs and turned my TV on and there were some crazy lines all over the screen.. I texted Alex with a few pics and he immediately took responsibility for the damage. This was Sat (Dec 2) afternoon. By Tuesday, a claims rep called me and asked me how much I wanted to purchase a new TV!! I immediately went online and found a 55" for 369.99 and I had a check in my hand for 400.00 by yesterday (Dec 8)! Alex and Jake could have denied they damaged my TV.. not only did they not deny it, they worked quickly and proactively to get me a new TV! Kudos! I highly recommend!!

The colors are possibly OVERLY BRILLIANT... not totally true to life. But lovely TV and worked like a charm. We had Geek Squad install - very professional and efficient.

The actual service is awesome! TVs mounted quick and easy and right where I wanted them. Scheduling needs a lot of Improvement. They were not knowledgeable of the services I was trying to schedule… which was pretty simple, 3 TVs, mounted, and run the HDMI cable through the wall. I became a total tech member first to get all the added benefits at $50 a TV. I had to have 2 different appointments because the first one they didn't have all the necessary equipment to run my HDMI cables in the wall like they should have.

Geek Squad mounted my TV and reviewed with us its operation. Total Tech is the only way for our family to deal with installation, and all tech help! The excellence of the Geek Squad people is what makes Best Buy my only choice for electronics and tech items.

The crew who came out were awesome. They were knowledgeable and detail oriented. Answered all of my questions and took their time doing the job. Made sure I was totally satisfied before they left.

The Geek Squad team devised a plan and came with a strategy to install the TV. The TV was mounted at 12 feet, centered and leveled correctly. Top notch job Geek Squad.

Excellent service and overall value - these technicians are extremely knowledgeable!!

The installer was a contractor, not a BestBuy employee. He knew the job very well, and worked quickly and efficiently. He had miscellaneous parts (bolts etc) in his tool kit and did not to back & forth to tge truck for tools, etc. Personable and professional. I offered to help, but he handled everything. He removed the old TV from the wall mount and installed the new TV. Then very precisely centered it and arranged the cables to minimize their presence. Afterwards, we checked the TV operation; the channels seemed fine, but the wifi signal was weak making it difficult to stream channels. After he left, i checked the TV channels and most were missing. This was a cable company issue, not an installation issue. But after a half hour on the phone with the cable company tech person, all channels were available and functioning. The installer did an excellent job.

this was an incredible service. I bought a 55" tv for my parents for Christmas and got them a wall mount as well. the Best Buy geek squad experts put the tv right where my dad wanted it, my parents were very pleased, and it was all free as a Best Buy total tech member!

It was easy to schedule, and the techs were on time, professional and did a great job.

Very professional and courteous. They arrived in a timely manner. Kept me aware during installation, catered to my wants as far as final position and approval of the work done.

could not have been better. very knowledgeable and explained every thing I needed to know. he was very understanding that we were older and not up on all the latest but explained everything perfectlt.