Customer Ratings & Reviews

I was very impressed by the 2 Geek Squad installers work. They were very confident in the proper procedure to install and mount on my wall. They set up the TV to maximize viewing accuracy for the room and light exposure. Both were personable and gained my trust immediately.

Super nice group and professional. Even discarded the boxes that TV and mounting kit came in.

The agents were on time, were extremely professional, and completed the entire install with politeness and humor. They reprogrammed my Universal Remote exactly as I liked and were very thorough with explaining to us how everything worked! Great job fellas!

Geek Squad is very prompt and courteous. They did a great job. Your Call center is a mess though. I won't call them, I have gotten the manager's e-mail and now I get great service. You guys should fix the call center. It is the worst I've ever worked with.

The TV was placed on the fireplace and all my devices/available programs were added the Guy did a great job.

The Geek Squad are the best part of purchasing from Best Buy. They are knowledgeable, professional, and courteous. They took down the old TV; set up the new TV; and hauled away the old one and all the boxes. I highly recommend them.

The tech was polite, very skilled and did a great job. I'd never had a TV mounted to the wall before, and was really nervous about having something so fragile suspended from the wall of my 100-year-old house. The tech did a great, professional job, and it was obvious he'd done it many, many times before, and that soothed my nerves. It looks great, and I'm very happy.

Set up qas amazing. Agent even had to go and get another TV when the original one would not turn on.

could not have been better. very knowledgeable and explained every thing I needed to know. he was very understanding that we were older and not up on all the latest but explained everything perfectlt.

Geek Squad techs were fast efficient and cleaned up everything when they finished the install. They were very familiar with every piece of equipment and worked together well. Very pleased with their work!

The Geek Squad agent was professional and mounted my TV along with installing my in wall cord system. The cords that came with the system were too short, and the agent set an appointment to come back with the correct size cord.

The install team arrived on time, really took the time to work with us on perfect placement of where to hang the wall mount and TV and answered all our questions. They were very neat, efficient and cleaned up after themselves. The guys were friendly and respectful.

the people install the tv were friendly and Curties. they knew their job well.

On time fast mounting of tv excellent job. Great job setting up the apps and activating them.

Super professional! The communicated exactly when they would be arriving and came when they said. They removed an older TV and wall-mount and replaced with new in under 30 minutes, which included unpacking and cleanup. I know they do this all day, but it was very impressive seeing how easy they made it look. Well worth the reasonable cost and peace of mind.

The agents did a great job of answering all my questions and installing the unit exactly how we wanted it. Then they took the time to help set up the remote features and showed us how best to operate.

I used the Geek Squad to remove my old LED TV and mount my new 4K TV in its place. I'm fairly savvy with connections, but there's no way I could have handled the mounting and removal of the old set due to size and weight. The guys were within the time window, called ahead before arrival, and took care to make sure everything was setup and working in a way I understood before leaving. Would definitely use the service again for something like this.

The agent at my home on 12/24/20 was exceptional, put his all into the job. He knew exactly how to figure out a situation that he had not encountered before. Kudos to Pablo. Please recognize him for a job beyond well done The previous geek squad rep had no idea what to do, hung the TV incorrectly never even attempted to connect the soundbar and left my home in disarray.

They were fast and efficient putting this mount up. Love the mount

Agent installed my new TV and hauled away items I could not use any more. Agent was extremely helpful.