Customer Ratings & Reviews

The agent mounted my TV without any issues and connected all my devices. He offered to take my old tv for disposal and I was more than happy to let him.

Sean and his partner did a professional, timely and owner friendly mounting, setup and tuning of the new big screen TV! Very cordial and answered all my questions in a manner that was easily understood.

The agents mounted the TV and made sure all devices were connected and were working as expected.

Professional,knowledgeable and friendly, Connected all my stuff and cleaned up sfter themselves.

The installer was a contractor, not a BestBuy employee. He knew the job very well, and worked quickly and efficiently. He had miscellaneous parts (bolts etc) in his tool kit and did not to back & forth to tge truck for tools, etc. Personable and professional. I offered to help, but he handled everything. He removed the old TV from the wall mount and installed the new TV. Then very precisely centered it and arranged the cables to minimize their presence. Afterwards, we checked the TV operation; the channels seemed fine, but the wifi signal was weak making it difficult to stream channels. After he left, i checked the TV channels and most were missing. This was a cable company issue, not an installation issue. But after a half hour on the phone with the cable company tech person, all channels were available and functioning. The installer did an excellent job.

TV mounting was done so well. Excellent service. I am very happy.

It is great to have the TV hung on the wall. I don't have to worry about it tipping over.

The install crew is very thorough and professional. They make sure you’re ok with everything before commencing work and ensure satisfaction prior to departure.

Mounted perfectly and very communicative throughout the process.

First class TV mounting!!! I was a bit worried because I had heard of some horror stories so I went with the professionals at Geek Squad and I'm excited that I did. They made it look so easy even after mounting my TV on top of my chimney. Best choice I could have made! Thank you Geek Squad!!!

The 2 guys that came to set up was very professional and friendly. They answered all my questions, and cleaned up the boxes , papers etc. yes would use them again for sure.

They mounted the TV help me set it up as well as connected all my devices such as ps5 and other game consoles

The installer got there early and was not only professional, but friendly as well. He explained everything he was doing, asked if I needed anything else before he left, and made sure that I was happy with the job. In the end, he also stopped me from cleaning up and said that was his job. He then proceeded to clean up everything in the area.

Geek Squad mounted my TV and reviewed with us its operation. Total Tech is the only way for our family to deal with installation, and all tech help! The excellence of the Geek Squad people is what makes Best Buy my only choice for electronics and tech items.

I like my Samsung tv Good size, 55 and the pix is clear

I bought a TV for my almost 80 year old mother and the person who did the set up could not have been nicer or more helpful. He was patient with her and taught her how to use the tv (it was a smart tv). He also set it up so she could have access other networks. I was so appreciative for the service she received. Thank you for taking care of my mom!!

Agents mounted my new tv without incident. Install went very well! Then came time to address existing 4k hdmi cable between my 4k amplifier and tv. Agent said my 50 foot cable would not deliver an adequate signal. Then he recommended a fiber optic 8k cable at 41 feet that was on the truck for $500 + tax. Now I’m in the moment to decide to add $500 to this install before testing my new tv or wait to get a new 8k hdmi cable. After questioning agent and my sanity, I agreed to purchase the new fiber optic cable. After agent departed, I was happy with the install and tv but became disappointed after online research of the 8k fiber optic cable. Bottom line, there was a $200 surcharge added to the fiber optic cable because it was on the truck. Also I had to run the new shorter cable under the carpet instead of 50 foot cable path.

The service guy was excellent and he did a wonderful job. I had my TV mounted on the wall and he did a great job, He arrived on the time he said and cleaned up his mess and asked if I needed anything else and he was good to go. He programmed the TV and got TV all ready to go. I totally recommend him. This was worth the protection plan . Thanks again John S.

Marco & Jacob installed and mounted our TV quickly and hooked everything up back up. They answered all our questions ( even stupid ones) and stayed until we were satisfied that we could work our new TV. Everything operated they way it should and we were very happy with them both.

On-time, friendly & very helpful. Perfect setup,?our TV looks great!