Customer Ratings & Reviews

Brian and his colleague (apologies but I do not recall his name) from the Springfield, VA location were great. They were prompt, courteous, extremely knowledgeable and I will definitely use them again. The mounted our 75 inch tv in less than 10 minutes and Brian had some great recommendations for our family room downstairs.

The guys set up and connected our TV to all the cables in record time. They were friendly and courteous. And very mindful to wear covers over their shoes. And they took the old TV and box!!

They were fast and friendly. Explained how to remove TV after installing.

Adella and her team expertly mounted the wall mount, overcoming constraints in the size of the frame it was to be attached to. They installed and setup the TV and then connected it to the existing DirectTV system, gave me some basic instructions, and opinions on accessories we might want down the road.

I’m a RAVING FAN!! Extremely knowledgeable, punctual, professional and easy to communicate with. He did an outstanding job!!!

The guys were very knowledgeable and polite. Also very quick in their tasks to get everything in place

Good TV and good service ,geek people were in time and did a good job

LOVE THE QUALITY OF THE PICTURE. SO GLAD I DECIDED ON THE BETTER MODEL TV BECAUSE THE PICTURE IS AWESOME. Also had Geek Squad install it and they were AWESOME as well. They gave me a great tutorial on how to switch from my Apple TV to regular tv and also to the RUKO that is part of the TV package. Great Service by the Geek Squad on a Saturday morning!

The team that mounted our TV was very professional and knowledgeable about the product. They were mindful of how they handled our TV which i truly appreciated. It's so thin and fragile.

The guys were amazing they sett it up in no time and took they time to teach us how to use it

Was told at the store when placing order that the crew ‘worked on older homes all the time and that lath and plaster walls were fine…’ Order placed by store associate thusly included parts necessary to conceal wires into wall. Crew showed up and said they don’t cut into lath walls and that they would have to surface mount. Crew promised to return parts and we wouldn’t be charged. This hasn’t been the case and after speaking with store manager, was informed that the crew hadn’t yet put the parts back into system yet and not to worry we wouldn’t be charged. Now have filed a dispute with Best Buy. Also should have installers write down instructions for the new universal remote ….

This was my second attempt. The first Geeks stole from me and did not mount properly. The two that came yesterday were STELLAR THEY COULD NOT HAVE BEEN BETTER..

Lucas adapted new TV to existing wall mount, made all the proper connections to cable box and DVD player. Then took the additional time to assist in setting up Roku app and a basic tutorial of how to make it all work.

The agent was great very knowledgeable and friendly. Setup TV and sound system, and a couple of apps. He showed us how to use everything.

Geek Squad delivered my new smart TV; removed and disposed of my old TV; installed my new TV and instructed me on how to use it and its accompanying remote; and cleaned up any debris from packaging etc. I was very pleased with all of these services.

The agent set up my television (no mounting was required) and made sure I had access to everything I was supposed to and explained how to navigate among devices. He was patient and knowledgeable.

People were very nice and helpful. They answered all of my questions, and even though they did not install my TV to a wall (part because I didn't want to and I wasn't sure if I could be able to), they were very willing to assist with making sure that the TV was good and ready before leaving.

those three gentleman who arrived to my home to have the TV installed on the second floor family room, did an extraordinary job. They are an excellent crew, working as a team and as professionals. I would definitely hire them again t have the second TV mounted on the wall of on my living room. Thank you guys for a job well done

Communication was great. They actually give a reliable time the day before even though they say 8-1 or 12-7. The technicians are much nicer to work with than the general emails from some corporate location. Extremely professional and quick. Also, gave some great tips (even on other products that I was setting up myself).

Our Geek Squad service was great. We replaced an old 58" plasma TV with a new 75" QLED. The old TV was a tank, weighing over 140 lbs. The techs removed the old TV, hung a new mount and mounted the new TV and set up a new soundbar without issue. I highly recommend the Geek Squad service.