Customer Ratings & Reviews

My only complaint is that it took 2 weeks to get a $75 credit to my account because I overpaid. Other than that the installation guy was polite, efficient and did an amazing job. Just don’t go to Brier Creek store and expect the same polite, efficient and courteous service. I saw this lady manager talk so bad to an individual. I couldn’t believe my eyes. In addition I’ve had awful experiences there as well. It hurts me more seeing other people mistreated. So I drive several extra miles for better customer service.

The most professional and knowledgeable installers that I have ever had. They worked efficiently and were extremely good. Cleaned up the entire area. James and Rob should be recognized for going beyond a normal service call. They recommend a better bracket and were meticulous in measuring and installing.

Guys were very professional and extremely careful. They were clearly experienced and offered intelligent insight before the work began. So glad i hired pros vs. trying to manage it myself

The agents kept me updated on the schedule to deliver and install. Agents were on-time and performed a very good job of installation. Very helpful in the TV set-up. Cleaned up was great.

The agent was familiar with my new tv and its mounting. He was organized, quick, and professional.

They were great, on time and professional. Tv, mounted

Geek Squad mounted my new tv and did all necessary installations/the techs are always so helpful and answer all of my questions. Yay! I am watching my favorite shows thanks to Best Buy!

The two agents were very pleasant and knowledgeable. They worked quickly and made sure I was satisfied

Great service. Mounting was completed by Zach quickly and cleanly. Zach was very responsive and courteous. Even went back to store when we realized a new power strip was needed to complete the installation! Another great reason to keep the Total Tech!!!

The install crew is very thorough and professional. They make sure you’re ok with everything before commencing work and ensure satisfaction prior to departure.

Geek squad recently installed my TV and was fast and professional.

Installer did a good job installing a flat panel tv wall mount. However, he was not able to mount an Apple TV behind the wall mount. Salesman said that could be done with the mount he sold us but he was incorrect. In wall extension cord could not be installed for the same reason. So now we have a cord hanging down from the tv and cannot connect an Apple TV to the TV as planned. We did save the $50 to have the in wall plug installed. Not good that geek squad was going to charge us a fee to mount the TV and another fee to install the plug. Should be a single install fee for multiple items like this in one install trip. Since the total membership plan was changed, it’s not worth the membership fee anymore.

The agents who showed up were great. They set the tv and soundbar up and explained every aspect of what they were doing and if they encountered an issue would talk about it with us before proceeding. They then walked us through how to work the two units and cleaned up everything. We were very happy with the service.

Excellent communication with the Geek Squad team that installed my full motion TV wall mount and 85" Sony TV. These items were installed in a custom designed wall niche with very close tolerances. The Geek Squad's installation was spot on! The team arrived on time and left a spotless clean job site. Thanks guys for a really great job.

The agents arrived on time and mounted and set up the TV. They even took time to show me the channels available

The Geek agent removed old tv and replace it with a new 50 inch one! Agent was very knowledgeable and in no time had all devices up and running smoothly!

The geek squad did a great job getting all the equipment installed and working They had the equipment in their van so we could get it completed and we didn’t have to wait for parts.

Our purchase was made at the Best Buy in Springfield, PA and the installation was done by Frank. He was on time and worked efficiently, was very thorough with his explanations, and did a great job with the installation itself. I would definitely recommend the Geek Squad and Frank to anyone looking for installation suggestions.

Excellent service! Very respectful and knowledgeable technicians mounted the TV in no time!!!

Excellent service provided end to end! That’s the way to do it guys! You have raised the bar very high for customer obsession and delivering results. Extremely professional! I’m very impressed and will highly recommend Geek Squad.