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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 237 Showing 4,721-4,740 of 38,694 reviews
  • Rated 5 out of 5 stars

    Expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used TV stands and didn't know what to expect when I scheduled a wall installation for a new 75 inch Sony. The Geek guys were really great to explain their process, ask for my preferences for placement of equipment, and very precise measuring for exactly centered parts. They explained how to use everything including a Harmony remote which allows me to keep all the equipment in a cabinet out of sight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so patient and very respectful. They explain everything about the installation and made some suggestions to have a better view and clean wall for the tv installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad gets it done no hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was incredible performing five mounts in my home. They provided updates on arrival time, were courteous, knowledgeable, and even added all my apps with my usernames and passwords. Helped with Sonos config and all connections. They were respectful of our home and safety all wearing masks. Did not leave until we were completely satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad meet all my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. The installers were very professional. I was informed of the arrival time and they showed up as stated. Everything went well and they did not leave until I was fully happy. Took the time to show me how to operate the entire system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two appointments, which is a little unnecessary. They were to remove the TVs from one residence and reinstall in a new house. Rather than just follow the TVs to the new house, another crew was scheduled for the install. Regardless, they did a terrific job on the installations and everything looked and worked great.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for sharing your experience with us. Moving into a new home always takes some coordination, so I can understand that having just one team to do the work may have made things easier. Logistically, that's not always possible, and it is good to know things ultimately worked out as expected. We appreciate you choosing Best Buy, and congratulations on the new home!

  • Rated 5 out of 5 stars

    Professional Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our wall mounted TV went very smoothly. Alex was very professional. He contacted us prior to arrival and arrived precisely on time. He was very careful, courteous and knowledgeable. Our TV was up and running very quickly. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff and Sean installed both of our big screens.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek squad multiple times and have nothing but praise for the professionalism and quality of the work! both Jeff and Sean have been to our home each time, and in our opinion, there is no better team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an amazing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers did an amazing job and exceeded my expectations! The installation of our wall mounted TV and in-wall speakers was done flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys are definitely the "heroes" of this install. They got it all installed, set up and working very quickly. The wall mount would've have taken me all day and they had it up so fast and made it look so easy! So glad I had them do this work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted the tv and set it all up . Very satisfied ! Thanks Geek Squad Five Stars !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was awesome. Professional and beyond helpful in installing a new TV in my brother’s (has special needs) new home, and offered to mount his small TV in his bedroom. Above and beyond my expectations. They mad sure everything worked before leaving and were very friendly. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dwayne did an awesome job in mounting our 55" TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our home entertainment system install required a two-step process First step was to pre-wire for speakers, TV & components before walls and ceilings were installed. Dwayne did such a good job that we requested that he return to complete the process by mounting the TV, hooking everything up and testing and adjusting all components to insure maximum performance. Couldn't be happier with final results!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Many different options for viewing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moves easily, turns sideways at a great angle so we can watch from another room and also tips the screen changing the up and down angle from increments of 65 degrees to 120 degrees. The installers did a great job of removing the old mount and installing this new one. The only downside is the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph & Rob did a great job-courteous, professional and efficient. Their knowledge was invaluable in setting up a new tv and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, the Geeksquad was awesome! Very friendly and knowledgeable and completed the job very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nicest techs i have encountered. While installing explained the process. Looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding and courteous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents did an outstanding job mounting my tv. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted on wall looks great. The two techs that installed it were very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Glad I purchased a Sony A90J65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service by the Geek Squad, I had purchased an out of Box Sony Top of the Line MINT! I picked it up at the store, as the store gave me no alternative. Took it home, had my knee Replacement surgery and then call the Team up and they came out and mounted the 65" in our Bedroom, but alas the Store had put the wrong remote for my $3700 TV in the Wrapping, so I called customer service about the Remote and told them I couldn't walk yet, would they mind sending it to me, but they couldn't do that, so I purchased a new Remote from Remote.com and when it arrived I called Team Geek out again so they could turn on the Tv and finish setting it up fo me. It looks swell now, and while I still have things to hook up the Picture is Great. 3 stars for BB Phone Customer Service for fighting me all the way till I just gave up. But the TEAM Geek that came out did an 12 Star job. This is the second time I have used them, they even hid the wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was exceptional. They exceeded my expectations. Installation was done in time. Very professional and very clean. Job well done. Thanks

    I would recommend this to a friend