Customer Ratings & Reviews

We had a little misunderstanding on where it as supposed to be mounted but because they made it right I'm giving them 5 stars.

Carlos the installer was super helpful with installing my mothers tv for her. He explained how to use it with patience. Very satisfied

He communicated his arrival well and arrived within the estimated time. He got the tv installed quickly and answered any questions I had.

These guys came out on time ,did amazing job and cleaned up all the packing and even took a micro fiber cloth and wiped up fingerprints. Now that is a class act

Installers were timely, friendly and professional. They did a great job with the installation and explanation of operating the remote and all settings.

TWO INSTALLERS FROM HURST TX, STORE ARRIVED ON TIME- COURTEOUS AND KNOWLEDGEABLE. WORKED AS A TEAM. KNEW THE HOOK UPS TO THE PIONEER SURROUND SOUND SYSTEM. TAUGHT HOW TO INSTALL PICTURES FROM PHONE.

technicians did a great job mounting our tv. And getting it connected to our WiFi. Would recommend

TV was mounted above a fireplace in the middle of the home. The crew took their time and did an excellent job making sure everything was safe and correct. Very happy.

Excelente service . My tv looks great and well mounted.

Techs were uber respectful and were amazing at set up n disposal of any pkg materials super tech savvy and I highly recommend this service! My 55in is perfectly set.

The Geek Squad team was very helpful and knowledgeable while installing my 75” and 50” TVs in my home. I needed an in-wall electrical connection that I also purchased at BB. Professional installation by dedicated and experienced team.

The agents mounted my tv properly and quick. The only reason I gave 4 stars is because of the surprise charge I got after installing the tv on top of my fire place which already had tv equipment from previous tv. They said they have to charge me additional fireplace fee anyway.

These guys were excellent did a top-notch job and beyond very knowledgeable very considerate, I’d recommend them to anybody

Geek Squad was excellent. Took down my old TV Mount and re-installed a new pull down mount, which they said they had not installed this kind before. They installed it perfectly without any problems. Very polite young men.

This was an installation for a church. The team was fantastic. They arrived on time and mounted the TV's exactly as I wanted--12 feet off the floor, mind you! The team even went above and beyond and helped me troubleshoot a cabling issue. I couldn't have been happier with their performance.

They Installed my 85 inch sony tv and sound surround quite easily, but wished they have left no wires between the tv and the sound bar visible. They put a plastic cover to hide it but wished that it be more clean and aesthetic if it was hidden also. But overall it was good, they even helped me with setting up my other sound bar in the loft which was not part of their job work order that day.

The Geek Squad person who set up my new tv, wall mount, and sound bar was punctual, knowledgeable, and did everything I asked of him. He was pleasant and answered all my questions.

Great service!! Very professional and he did a great job. He cleaned up after himself and clean up the work that the previous technician didn’t clean up. I wonder absolutely recommend the geek squad to anyone!! Awesome work!!

Being an elite Best Buy member my past experiences in terms of in-store customer services has always been stellar as employees are knowledgable and very responsive to customer needs/inquiries. However, third party vendor services(Not Geek Squad) such as hardware installations prove to be unreliable. My 5Mar2024 appt for install was missed after vendor tech sent two text messages, regarding 8am-11am installation window. I later recev'd a call from vendor 6hrs after install window to reschedule. At that time I decided to conduct the TV wall mount/install myself. Instructions were easy to follow. See attached photos.

The squad came prepared to mount the 85 inch tv in the living room with tools and they cleaned up the mess after. great service