Customer Ratings & Reviews

The agents ran into some issues with unforeseen problems in my wall. They worked patiently through all the issues and left me.with a perfect, professional installation. They hooked everything up and made sure I understood how to navigate through all the menus to take full advantage of the capabilities of my new tv. My new Samsung tv is as awesome as the service from the Geek Squad!

The Best Buy representatives were knowledgeable and efficient. After installation the reps explained how everything worked and had my TV in great shape. I couldn’t have asked for more.

Great tv. Beautiful picture Easy operation. Connection easy

Quick and efficient, very knowledgable and helpful installing an 85" TV!

I had their names written down and I cannot remember but I hope they are acknowledged for their excellent service. Not only were they quick and professional, they went above and beyond in setting up everything and educating me. They made sure I understood everything thoroughly before leaving. 100 stars if I could, best two geek squad members ever.

Made the mistake of getting installation during the holiday season. Best Buy hires a third party company during the busy season. Very unreliable. Never received a call saying they weren’t coming. Only a call at the end of the day asking to reschedule. When they finally came they were okay and hung my tv efficiently. Next time I will wait for the actual Geek Squad. Should have been told up front that it wasn’t going to be them, instead a third party.

Tech went above and beyond to make sure my parents TV was installed after the 1st tech was a no show. He was off for the day but took the call. Did a great job on the install.

I paid geek squad to install my soundbar & wall mount my 65" TV. Totally worth every penny. They were professional and cleaned up all mess & debris related to the install and even installed everything in such a way to to have no wires showing. Totally recommend using them for all electronic needs

Geek squad was excellent when installing. Would recommend anytime!!! They really have great knowledge and will Make sure your walls are fully checked before doing any work.

The installation was smooth and well done and the agent was very knowledgeable.

Professional and very helpful! They took no time to get the job done and answer all questions!

Excellent job, very professional… answered all questions and were done quickly

It was perfect. Geek squad did a great job. Television looks great

The agents mounted my TV and connected it to all my devices. He went out of his way to make sure we was overly pleased and satisfied with his work before he left. He was very friendly, knowledgeable and respectfully at all times. I wish I could give the tech more then 5 stars that’s how please I am.

The first time it was installed was wrong, they have to come to fix it, otherwise was in danger of falling. The second time the installer knew what he was doing

They set up our OLED TV perfectly, with no issues or damages. However, they refused to relocate our old TV due to a foot injury on one of the professionals. While it was not a big issue, I wish we were sent different professionals because I had to pay extra for good samaritans to finish the job.

Had Spencer Chapman install my new Samsung S95F 65 in TV and Wall mount. They were nice, well dressed, cleaned up everything and set up the new Samsung soundbar with the TV. Everything works perfectly. I have always had great luck with Best Buy in terms of good pricing and the best intalls!!!

The agent was pleasant and professional, arrived on time, and quickly mounted the TV as requested.

Agents were very knowledgeable and professional. They did an excellent job.

The Geek Squad Gentlemen have always exhibited professionalism, as well as warm, and sincere kindness. I've personally purchased several TV via BestBuy. I recently returned one of them. The representatives were more than gracious, as they sincerely listened to everyword I spoke. Greatful for the respect!! Maggie K Valentine