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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad Team Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the installers from Geek Squad. They were very professional and knowledgeable about te product and installation! I would reccomend them to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician's are professional and friendly. They are also following all the Covid regulations They installed my 75 inch Samsung and Sound Bar perfectly. We were pleased at the suggestions they made. i would recommend them to family and friends without a doubt.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Walter. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Felipe from Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the second this I use the Geek squad for my tv mounting and I am super satisfied. I actually got the same tech both times Felipe and he is awesome! Thank you Felipe for always asking our input and doing things right for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I pressed the Quick and Easy button!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient delivery and installation of my tv wall mount. Exactly what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not be more pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fella that delivered & installed my new TV was as good as you get! Very personable, obviously knowledgeable, answered all my questions as well as sharing things i didn’t even know to ask!! I just can’t say enough about the quality of this particular person. If he is representative of your tech staff, I would guess you get raving feedback regularly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a Total Tech membership when we purchased our 65" LG OLED TV. The install of TV and mounting bracket was free with our Total tech membership, and install was on a brick wall requiring special mounting fasteners. There was some confusion between Best Buy and the installers regarding the install date and it appears the confusion was on the part of Best Buy. Still, a great quality install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional quick setup. Took care of my TV and made sure everything was perfect before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great picture and is the right size for my room , easy to use and set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went from problem to great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original installers where terrible, in over thier heads. If that wasn't bad enough, they scratched our new TV console. Best Buy stepped up and sent a new crew who went above and beyond, did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Squad in town!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They handled it in a quickly and professional matter! Could'nt have asked for a better squad. I have a new born and 2 dogs and that did not change the speed and Professionalism. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job of installing the TV on the wall for viewing. The wall mount I ordered was not strong enough and they had another one on their truck which I purchased. They were so very helpful and neat. They cleaned up after the install. Please use them. They know what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV removal and new Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very polite and professional and made surety tv was installed to the height we wanted it and made sure it worked. They showed us some new functions on the tv and remote and made sure we were ok with it before they left. They took old tv out side for us and cleaned up completely after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician actually called me to ask if he could come earlier as he had a cancellation. He was very efficient in the installation and explained how to use my new TV and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount/Instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A-plus service and a well done job. Technician (Mr. Will) came as per appointment schedule, but the TV had not been delivered. He could have re-scheduled, BUT went above and beyond and tracked the TV and went and brought himself and installed. Impressive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Putting the new TV on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job in mounting the new TV and very professional in the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV mounting service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians who came to my house were incredibly professional and helpful. They took proper precaution when mounting my TV and cleaned up afterward. They also gave some advice on my sound system and were easy to talk to. Very happy with using this service for such a big purchase. Would hire again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV wall mount installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, clean, polite, but most of all knowledgeable - handled installation in our old house well (dealt with uneven floor/ceiling and made TV look level and knew what to do with plaster walls). So wish I could remember the men’s names [the trainee was Ben? and the team lead was ??].

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im satisfied with the mount.highly recommended.Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a tv wall mounted call the geek squad!! They’ll do a very professional job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    technicians were very skilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very skilled and conveyed more knowledge than just the installation. Gave advice on other helpful item regarding overall experience of the product

    I would recommend this to a friend