Customer Ratings & Reviews

What a great experience! The guys cam in mounted the tv and helped by programming and explaining all the features. Great service and I am so happy I am a Total Tech member. It’s well worth it

The agent took care of my problem quick and efficiently. I requested that they do my next service work.

The Geek Squad came to our office and hung an LG - 86” Class UP8770 Series LED 4K UHD Smart webOS TV in our Board Room. They were courteous, professional, and knowledgeable. They had the TV on the wall in a very short period of time. Job well done!

Being an elite Best Buy member my past experiences in terms of in-store customer services has always been stellar as employees are knowledgable and very responsive to customer needs/inquiries. However, third party vendor services(Not Geek Squad) such as hardware installations prove to be unreliable. My 5Mar2024 appt for install was missed after vendor tech sent two text messages, regarding 8am-11am installation window. I later recev'd a call from vendor 6hrs after install window to reschedule. At that time I decided to conduct the TV wall mount/install myself. Instructions were easy to follow. See attached photos.

Professional, friendly, on-time service. Recommend them.

Technicians were excellent. Set everything up, organized all the wiring and showed us how to use it.

Although it was my boyfriend and brother who installed the mount and not myself, I would say it looked fairly easy for them to do. They had the TV mounted within 20 minutes. This mount is great because it allows you to move the TV from left to right, as well as up and down, depending on how you want the TV positioned.

Installers were timely, friendly and professional. They did a great job with the installation and explanation of operating the remote and all settings.

The agents really took the time to make sure it was in the perfect location and treated my home with respect. They made sure to keep it clean and cleaned up everything after. They also took the time to make sure I understood the TV options and setup.

First off, props go out to the guys that installed the tv mount, In wall power kit and 85” Sony TV. They told us exactly when they would be here. They measured for exact fit on our wall Without making a mess and setup the unit to work with our existing remotes. Professional service was truly their mantra. Looks great guys! Thanks!

The two men were very knowledgeable, kind, and helpful.

They were professional, knowledgeable and got the job done!

These guys came out on time ,did amazing job and cleaned up all the packing and even took a micro fiber cloth and wiped up fingerprints. Now that is a class act

When the agents arrived, they were unaware that I wanted the lines behind the wall. However, they said it wouldn’t be a problem and the would be able to do the job. All was going well until the cables wouldn’t feed thru the insulation. They worked VERY hard and they eventually finished the job. I can’t thank them enough for all they did.

The agents did an excellent job mounting the TV and answering questions. Good job guys!

The team that installed the mount and tv were great. They were fast, efficient and friendly.

My installment with Best Buy is always amazing. Use everywhere I go

Agent came and mounted TV looks amazing in and out in 20-30 minutes... made no mess and cleaned up behind themselves

The parts and installation was great! My TV looks amazing above my fireplace!

Excellent Service with very professional staff! Very fast and clean installation