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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38679 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 38,679 reviews
  • Rated 5 out of 5 stars

    Great service and detail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who arrived to mount the TV were very informative and did an amazing job. It looks excellent on top of our fireplace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounted in our garage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on site at the specified time. They answered all our questions, and walked us through the installation of the TV in our garage. Great work and will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV seamlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job mounting the TV and answering questions. Good job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 75” and 50” TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was very helpful and knowledgeable while installing my 75” and 50” TVs in my home. I needed an in-wall electrical connection that I also purchased at BB. Professional installation by dedicated and experienced team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted and installed my Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Amazing experience! The 2 technician's that mounted the Tv were knowledgeable and experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it. Perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Tv is great size and the installer mounted on a swivel mount. Exactly what we wanted. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a TV Mount above Fireplace.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was excellent. Took down my old TV Mount and re-installed a new pull down mount, which they said they had not installed this kind before. They installed it perfectly without any problems. Very polite young men.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect wall mount. I have a 70” tv and this is awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service with very professional staff! Very fast and clean installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly, on-time service. Recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded My Expectations!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my tv mounted and sound bar. The tech was on time and did an excellent job making sure everything worked properly. I highly recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv above my fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The parts and installation was great! My TV looks amazing above my fireplace!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Squad Service is exceptional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase and the team that arrived to mount the TV as well as complete the online set up. They were friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team from geek squad, very knowledgeable, get my tv installed very quick and clean. Definitely recommend this team for your tv mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person who set up my new tv, wall mount, and sound bar was punctual, knowledgeable, and did everything I asked of him. He was pleasant and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a must have for our household.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific guys wore shoe covers. Cleaned up when finished. Showed us how to use the big screen. Connected it to all our apps. Helped with all the various settings. Mounted the screen and soundbar and ran the cables in the wall so they are hidden from view. AND VACCUMED!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! Very professional and he did a great job. He cleaned up after himself and clean up the work that the previous technician didn’t clean up. I wonder absolutely recommend the geek squad to anyone!! Awesome work!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Total tech install wiring for new tv system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time getting the installation done by the geek squad or total tech when I purchased the plan. They didn’t seem to get their wires in order for what to do on the job. Even though I went into the store , and told them over the phone what I wanted three times, each time they came out. They never seem to have enough time to do it and made me reschedule because of one problem or another. Such as the tv not working. That was OK because they made me a better deal on the TV. I originally wanted and got for a very good price. However the second time they were to install the wiring, they told me that they wouldn’t install The wiring and hide it behind the walls and quoted me another price to run the wires. However, then they told me to hide them in the walls they would have to drill six holes in each wall or in the ceiling Three times and it would be my responsibility to pay for patching it up and I thought that was totally unprofessional so I had to go buy covers so they could put molding to hide the wires along the molding in the unit of my apartment which I had to drive back to Best Buy and purchase three packages of while they were setting up the tv with my existing home, theater and gaming equipment or I would need to make another appointment and it had already taken a month to get my TV up and running, I was charged for concealing the speakers into the wall which they didn’t do and I don’t mind them, leaving them out on the stands for the back speakers, but I was charged the price to conceal them and they charged me two times so I had a lot of problems with that and then they fell down 10 days after they installed it it looked great for the first 10 days but every time I had to push it back in place it started to look ridiculous because I don’t think they did a very good prep job. However, when the technician came back to fix it from a different geek squad location he helped make them even again but plaster had already fallen off my wall so I had a little bit of problem with them. Great guys, they know their products, but I’m not sure that that they are as adept with installation. I would still recommend them, but they have a little work to do such as getting their stories together when you’re ordering a job. it is worth the money once you get the job finally completed that’s why I’d still recommend getting total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installation and guidance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality installation into a brick wall. Installers were courteous and provided guidance about where they would recommend to install based on viewing angle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time installation of 4 big screens quality work. Polite technicians!

    I would recommend this to a friend