Customer Ratings & Reviews

The agents were great and did an amazing job mounting the tv.

I put a request to mount our TV weeks ahead of time. When the day came to finally mount our 85 inch TV, the company Best Buy worked with refused to mount it since they only had one worker, they said they’d call me back to reschedule and never did. So I called after day three of waiting and Best Buy says they can’t get anyone else out for another 2.5 weeks. The day finally arrived to mount our TV again. The same guy I had talked to about our previous shows up again ALONE! This was the same reason they rescheduled on us last time. We wait over an hour for someone to arrive to help him mount the TV. When they turn it on, a huge crack is revealed in the screen. When I ask them what happened, they shrug their shoulders and say there is nothing they can do. I’ve called Best Buy five separate times since the failed installation and get a different answer each time about my replacement TV. They now say it is out of stock and have no answer about when my new TV will arrive. So am I waiting weeks? Months? No TV.. just waiting for this company to get their act together? Horrible customer service. I do NOT recommend.

There were 2 installers and one guy watching and going over how everything worked. He even fixed an issue with my other tv remote. I’m fairly pickie and hard to please, but these guys actually wowed me. Everything went well, tv hung precisely, cleanup and box plus trash removed. Even wore shoe covers.

These young men were Extremely knowledgeable and efficient. They removed the old, measured twice and completed the install without issue. They were careful and thoughtful. In a little over an hour, the room was all back together and clean, ready for tv viewing. Wonderful service!

They did an excellent job, but since I did not have my sound system yet, they did not know how much space to leave between the bottom of the screen and the top of my fireplace. Now the sound bar covers up part of my screen. I have not talked to them about this yet. I did tell them that I was buying a sound bar.

The installation was done very well. Ben and Team were very helpful and made sure that Installation was a success despite a few roadblocks.

The Geek team were on time, friendly, abide your safety protocols and explained the set-up thoroughly. I would ask for the same team for my next big purchase.

Great service!! Very professional and he did a great job. He cleaned up after himself and clean up the work that the previous technician didn’t clean up. I wonder absolutely recommend the geek squad to anyone!! Awesome work!!

Super quick and easy, the installers explained every step to me as well.

Geek squad installed quickly and efficiently and connected all my devices and made sure I was happy and everything was working before leaving.

The Geek Squad person who set up my new tv, wall mount, and sound bar was punctual, knowledgeable, and did everything I asked of him. He was pleasant and answered all my questions.

Our installers were two of the nicest and most patient and understanding guys. They knew everything about their jobs and made a swap out a very raft oricess.

A little bit on the expensive side considering that I had a 40” mounted last year. But overall they are knowledgeable, arrived for my appointment time promptly, and had my tv mounted within an hr.

Great valve. It’s worth being a total tech member. You get install for free/delivery as you’re already paying for the membership. Great perk! T.v looks great mounted to the wall. All my guests love it.

The team that came to mount the tv was exceptional and professional. They got straight to business and helped out a lot with wiring everything to look neat. They were knowledgeable in every aspect and provided a pleasant experience that can usually be awkard having a stranger in your home. Advice on replacing outdated soundbar couldn't have been a better suggestion.

Mike single handedly installed my mount for my TV. He amazed me. Thanks so much.

Agents mounted my tv very quickly. They showed me a couple different options where it could go before they made the decision which I greatly appreciated.

The one star is for the shoddy third-party installer. I selected “YES, I would recommend” local Geek Squad installers. My local guys were great. It’s a big fat NO to the third-party installer. They don’t give an option for non-Geek Squad installers. ASK FOR your local GEEK SQUAD installers ONLY! Best Buy Corporate hires third-party installers to cut costs. The third-party installer arrived at my house in an unmarked old, beat-up white Chevy cargo van. I had no idea who he was. He also came with his girlfriend, who was supposed to be the “other” installer. I had an 85” TV, and she couldn’t lift it to put it on the brackets. I had to do it. After a few weeks, the right side of the TV was 2-3” lower than the left side. The local Geek Squad came out the day after I enquired at my local store about the installation. When they took the TV off the wall, they were shocked to see what the brackets looked like. The third-party installer had one bracket in just the edge of a stud, and the other bracket was only screwed in drywall. The right bracket was at an angle, so it was slipping out of the drywall. He only used four screws out of the eight screws supplied. So my TV was falling off the wall. The left bracket was bent because it held most of the TV’s weight. From now on, I won’t accept any installs from your third-party installers. It doesn’t make sense that Best Buy would have someone drive to my house from 3-4 hours away when my local store is 5 minutes away.

Very impressed with the Geek Squad. Professional, attention to details and instructions were great.

Geek squad did an awesome job.mounting and setting up my equipment. Before and after pictures included.