Customer Ratings & Reviews

I was very pleased with the TV installation and the mounting is excellent and very practice. The Geek Squad technician was very knowledgeable and made the installation process easy. He troubleshoot the TV and set up all the parameters. I was very pleased with the result.

The guys were professional, but friendly. Took care of everything, even moving tv down a flight of stairs to the basement! Highly recommend this service! Worth the money!

John was excellent. He went above and beyond any expectations. He put our tv stand together and mounted the tv as well as made sure we understood how to use the remote and our tv features. He was very patient and answered all of questions so we could understand the process.

Profession service and kept us informed every step taken, never had a wall mount before, this is great.

The installation team was professional and capable. They wore shoe guards and suggested several options to install the tv once they saw our tv viewing space. They had additional items on their truck to complete the installation based on our walls. Also, they concealed the wires and setup the tv.

Did likes i wanted mounted centered cleaned up afterwards very professional

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

Delivery, mounting and set up.went very smooth. The two service men were excellent at their job. I would highly recommend them. It was so easy on us. All i had to do is open the door and then set back and relax.

My technician Jason was fabulous. He took time to mount my new TV and install the apps necessary for me to view the TV choices available to me. He was methodical and as for me, he was particular in doing his best to hide cables, etc. He was patient and thoughtful. You have a wonderful employee in Jason.

The service technician was very professional and helpful he was able to assemble the wall mount in record time.

The Geek Squad that installed my TV did an excellent job. They arrived on time, wore masks and gloves and were very professional. They answered my questions and helped me to understand the workings of my TV. I would highly recommend them. THANK YOU GEEK SQUAD, YOU ROCK!!!

For the job that was done, this is overpriced in my opinion, although the techs did a good job. They mounted the tv and go everything working, but you’d think they’d have predetermined setting to make show/movies and games look good. However, they left straight away once it was mounted and everything seemed to be working. They didn’t even tell me how to make the universal magic remote work with my Apple TV 4K.

Installer did a fantastic job. The TV was being installed on my patio and actually mounted on the side of the house . It was a challenging install but he figured it out and it looks great

The agents were great and knew where to put TV in perfect spot

The agent did an awesome job setting up my Sony TV and explained all the information that i need to know thats why I love shopping at Best Buy so helpful to all the people and will continue to shop there

The technician installed the TV on a wall mount and did an excellent job.

Geek Squad team was very nice. They hung the TV too high. I didn’t notice it until after they left. Team was overworked and had to rush. Also tried to get my 36” office TV working on cable. TV bought at BestBuy past summer. They got the Fire ATV part working but not the cable part

Agent was consistent with letting me know his whereabouts due to to heavy traffic..he was so nice, very attentive, and valued my opinion I am very pleased with the service provided

The agent did a fantastic job installing the 55” tv. He was very professional, clean, and courteous. He even gave me a demonstration on how to use it since it was my 1st app tv.

The agent mounted my TV, connected it to the appropriate devices, and showed me how to use the control clicker to move between TV and Streaming broadcasts. Simple instructions and simple to remember. Good job all around.