Customer Ratings & Reviews

They installed my TV quickly, and showed me how to use the features. They hooked up my remotes and everything works great. I love Total Tech it’s so worth it to have it!

They guys who installed were amazing and helpful. They measured everything perfectly. I hope to use them again.

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

The installers from Geek Squad were awesome. Great communication before the install, professional and courteous when they entered my home. They did a perfect job on the install, went over all the feature while completing the initial TV set up. Fast, efficient, and cleaned everything up before they left. They made certain I had no unanswered questions. Happy that I decided to have them do the delivery and install on this fantastic TV.

My wife and I purchased the LG 86"LED tv, The Geek Squad installed it and it is perfect! The picture is clear the sound is great and the Geek Squad's installation was level and they answered all of my questions. Thank you!!!

I found Best Buy Geek squad to be wonderful to work with. I had a small problem initially when my tv was mounted. They came back out and handled it very professionally. I highly recommend them for a tv wall mounting. The price is quite reasonable as well!!

The 2 gentlemen from Geek Squad were on time and they even called 15 minutes ahead. They installed 2 TV on the wall with absolutely no damage to the walls. They were clean and cleaned up after they were through. Would use them again in a heartbeat!!

Delivery was later than the window they originally quoted me the day before that's why only 4 stars. Once they got to my house they were pretty good. Installed my new tv and moved my older tv to another room. Clean, wore their masks and were happy to explain how to use the remote on the new tv.

Knowledgable and friendly installers made the new T.V. sing! Walking me through all the set up steps was invaluable. Love how I know it will be done correctly every time!

Everything went exactly as I would have expected. Geek Squad arrived on time and got everything installed and working very quickly. Took the time to make sure that we were comfortable with the new V and remote before leaving. Great job. Thank you

Unbelievably efficient. Were in and out in 15 minutes or less.

Outstanding service! The agent installed my TV and in wall cable management with awesome professionalism. Would definitely recommend to my friends.

I'm delighted with my 65 inch Roku smart t.v, all channels look very clear, the colors for all programs are awesome, amazing & outstanding

They were courteous, knowledgeable, and efficient in installing and setting up my 75” TV

Very neat and asked questions to assure the finished installation met our needs. Wrapped up the numerous wires so they did not dangle below the set. Made certain our streaming channels were signed into correctly and that we knew how to use the features.

The crew quickly unpacked the 2 devices for mounting my large TV and the sound bar. It didn't take them long to mount the bracket and run the wiring. Setup the sound bar just as easily. In and out within an hour. Courteous, skilled and knowledgeable.

Efficient with their mounting and installation. Only thing was the remote was not fully reviewed. These were Sub- Contractors and NOT the Geek Squad. Later did get a member of the Geek Squad who was rather thorough in reviewing the purchase.

They arrived swiftly and installed the tv with ease they even proved it was on there well would call them when mounting my next tv

They were very professional. They cleaned up prior to leaving and they wore mask and shoe covering without me having to ask. They were most respectful. I would certainly recommend the geek squad. Thank you!!

The technicians were great. On time, professional, friendly, knowledgable about product and efficient. The scheduling, however, was not at all satisfactory. The original delivery and installation date was cancelled and I was not notified thereof, causing me scheduling issues with other appointments.