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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and connected my devices fast and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expeditious and knowledgeable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were timely, expedient, knowledgeable with a tutorial and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and very efficient. Job well done. I will definitely use them again for this type of service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad unacceptable experience and professiona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely disappointed with my recent purchase of an 85 inch TV with a sound bar installation. The installation was a nightmare as the TV was crooked and the sound bar was not properly mounted nor the remote worked. The picture quality is great but the crooked installation ruins the viewing experience. The service quality is also subpar, after many holes drilled in my new walls and I expected better from geek Squad agents. Overall, the installation experience and mediocre customer service quality has left me feeling disappointed with my purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad can't be beat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was delivered and set up professionally. It was wall mounted perfectly. All the functions were shone to me to be sure I was able to use the TV and enjoy ALL that this TV has to offer. I could not be more satisfied or expressed with the time it took to set it up and have it working properly. The guys are provessionals. Thanks! Could not ask for anything more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing but good things to say about them have mounting my 86 inch TV via brick. I have had nothing but great experiences with the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to install my new tv were so nice, friendly, and respectful. I enjoyed speaking with them and they installed and set up my tv perfectly. They were truly excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocked!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bang up job mounting my new Frame TV. The guys were knowledgeable, courteous and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job thank u

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and on point from sale to installation can’t beat that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best frame tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good frame tv best of best , size is best fit to wall it looks like painting piece wow !! Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and respectful and knowledgeable and cleaned up after themselves great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin arrived and went right to work. Very efficient and knew what he was doing. Explained options for the install. Then explained how to used TV, answering all my questions. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very polite, knowledgeable and fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who came to my house were Mike and Ian. They were very polite and pleasant. They knew what they were doing. The install was quick and Ian made sure I new how everything worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed the tv satisfactory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient tv mounting. They went the extra mile and installed my speakers into my receiver. Turned out that the sound from the rear speakers was terrible and i had to disconnect the whole thing. Plus, since they spliced the wires, I was not able to set up the whole surround sound I had previously had upstairs. So the sub, sound bar and rear speakers were useless to me and mi had to buy a whole new sound bar. Now i have wires running all over the wall and does not look like it was professionally installed at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad did great job mounting large tv and were very professional and knowledgeable,thanks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was really helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were really helpful. They came and mounted my tv fast and help me set up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job installing my tv. It looks great!! I’m so god I didn’t have to try to figure out how to mount a tv over my fireplace. It wouldn’t have ended well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic, efficient duo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough positive things about the 2 fellows who installed my TV…. They called when they were on the way, were in time, were efficient, were pleasant, cleaned up after themselves, returned the bracket that I purchased and didn’t end up needing for me, and texted me to confirm the return the next day. They were beyond 5 stars!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV flawlessly and quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted, installed my TV exactly as I wished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service...showed up on time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service...very professional. Answered all questions.

    I would recommend this to a friend