Customer Ratings & Reviews

The GeekSquad mounted our new 85” TV to the wall and hooked up all the necessary cables. They were very careful to get the placement exactly where we wanted it. They even disposed of the boxes for us!

The agents were very professional they mounted two TVs for me and no issues. Very quick and did a great job. I definitely recommend them and I will use them again.

The guys that came to do the job where great. They where frienly and clean/ had issues getting them here bc of cust service

The gentlemen were professional and helpful. They advised and then worked with me to mount the tv in my bedroom at a height that would work with my rather high bed. Very pleased.

The agents mounted my tv and made sure all my devices are connected, he also used some cable hiding strips to cover all cables. Amazing job.

While the installers did a great job installing, the rest of the process was “AN ABSOLUTE DISASTER!” Single biggest problem with Best Buy is their horrible customer service. Other than physically going in, there is no way to reach the actual store when you have an issue (and store employees confirmed this). When you call the listed store phone #, you are immediately pushed to a call center. When contacting the call center 2 (of 3) associates that I spoke with were unwilling and/or unable to address my issues. If the issue is outside the script they are lost. My first issue was a price match. Zero help from call center. I had to wait when I was back in town to then go back to the store to address. Store associates addressed the issue in 2 minutes. First attempt to install everything was met with a soundbar that never showed up. I was told it was out of stock. I ordered everything 3 weeks prior. I did come to find out that the soundbar “disappeared” the day before initial installation. Second attempt, installer showed up without the soundbar (asking me where it was). His “notes” did not include going to the store to pick up the soundbar. So I needed to go to the store and pickup the soundbar myself. Additionally, he was assigned as a 1 man job. The soundbar was being attached to a 77 inch tv, so i needed to help him take the tv down and put it back up. To his credit he reworked his schedule to come back same day to install after I picked it up. Bottom line, the store associates and installers were great to deal with. But Best buys glaring issues are in their logistics and call center operations. Their overall approach to customer service is severely impacted by their approach to underinvesting in those services.

The tech that mounted and installed the TV was very knowledgeable and friendly.

The guys were very nice and professional! They were smart, quick and efficient! They were a joy to have around! They even reprogrammed my tv and speaker! Thank you so much!

The agents mounted my 100 inch tv and was so friendly throughout the process.

Geek Squad staff members came to my house and set up my new Samsung tv. Everything went very smooth, and the staff was professional and courteous.

I have to write 50 characters in order to write this review. It's a really nice tv, great sound and picture.

These guys were so knowledgeable, more than I expected. They were very respectful of my lack of tech knowledge and helped me understand all the functions.

Excellent service and technicians. The way to go is ALWAYS the GEEK SQUAD for installation and technical advice. Outstanding !!!! Thank You

The technician was friendly and very helpful. He made sure the television was mounted properly, cleaned up the mess, and made sure he had answered all my questions.

Knew what they were doing pleased with results. I hate that best buy corperate makes you use 50 characters to leave comment they are not paying us wont leave another review!

The team that came out was fantastic. Worked with us on positioning the TV and were incredibly professional.

The installers went the extra mile when they connected my new TV and mounting device. They knew that I wasn't an expert in internet devices and they helped me through the connection process. They even figured out a way to connect the TV when we were a wooden stud short. The TCL TV has great color. This is the second one I have purchased.

Agents did a great job mounting the two devices and sound bar.

big tv difficult at best by yourself, let alone getting it home. guys did a great job

They jumped right into the task of replacing the old TV and quickly had everything organized and proceeded to set up my sound bar and showed us "how" to find programs and aps.