Customer Ratings & Reviews

These guys are always great. They came quickly and were very knowledgeable and set me up great.

I paid $250.00 for installation of my new 65" Samsung TV that was installed in the wall mount on 9/9/24 upside down and it is slowly sliding out of the mount. When the contract guys left they told me not to touch or move the tv. I checked the wall mount without touching it and saw that it was coming out of the mount. I called & made an appointment for it to be redone with a new wall mount & scheduled for 11/4/24. I called 3 times & was told each time they were on their way - THREE TIMES. I waited NINE hours. No call & no show. I made another appointment and they told me Mon 11/11/24. I called after several hours waiting for a call of what time frame they were coming. Then, I was told the guy was out sick and possibly out for a week and they would try to get someone to my house asap. About 30 min later I got a call and they hope another team will come (1:21pm). Again, no show & no call. I have taken pictures showing that it is close to falling. All the wires are in my wall and it will cause a whole lot of damage to my house when it falls. There are two big construction projects near my house and they are blasting rocks that shake my house and neighbor's houses. This shaking is causing the TV to slide further down from the stim with one small bolt holding it. In addition, one guy from the first team did not have a hand UNDER my old 55" TV as they lifted it up off of the wall mount and the TV came crashing down on top of my glass-top credenza. I was going to give that TV to my family as they are in need of another TV. But, that is out of the question because it is now destroyed. Does anyone at Best Buy care?? I am in my 80's and have lost total faith in Best Buy. What has happened to this once wonderful company that I have been buying all my electronic products from for many many years?

They really helping us.. Very friendly and respectful. Also very clean they took all the garbage...

Geek Squad staff was excellent to work with. They were proactive in their communication of arrival time. When they arrived they were courteous and respectful. Did a great job of removing old and mounting new tv and took the time to assure all my remotes and items worked properly. Highly Recommend!!!

Great TV! Easy to navigate channel options. Hooked up a DVD player and re-watched LOTR extended edition. The images are so real. It's the largest TV we've owned and I get a sense of depth, a 3D image, on nearly every show that I have never experienced before. We use this TV for our Zoom Tai Chi class. The connection to our Surface computers is a snap. The sound and image quality, even with computer mics and cameras, is uncompromising. I'm happy with it.

This mount is incredible - pricing, style/look, and installation was simple. Truly recommend this product as it definitely holds more than a 56” TV in weight.

First time buying a Sony tv. Installed by Geek squad. Hope this set lasts longer than the Samsung we had which died one month after its warranty period.

They came and installed 3 TVs in one day. One above the fireplace. They were efficient and extremely helpful. They answered all questions.

The agents wall mount the tv perfectly, the service was on time and very nice guys!

The guys who came were polite, wore shoe covers, set up my TV and mounted it to its bracket, made sure everything including my sound bar was working. Gave me a quick lesson on tv functions and the remote control Fabulous service

Fast and friendly service. Installed my tv without any issue. Thorough walkthrough.

Andrew and team did a great job from start to finish. The explained everything along the way and I love the installation.

Tv mount works great!! I can move it to make better angles of the room!!!

Geek squad was the ultimate way to go, they came in and did a great job and even cleaned up after training me

Geek Squad was on time very professional and friendly he did a great job and keep us informed with what he was doing.

2 guys who did installs were professional and quick

Professional, friendly installation! They were on time and very eager to answer questions. Would recommend!

Excellent install. Quality installation. Everything went very well. He was very good at what he did!!!!

The wall mount foe the tv allowed Geek Squad to install and tilt the 77 inch sceen a bit. I felt I was right there at the UFC fights!! It looks amazing and was done very professionally!!

The geek squad came earlier than expected. Answered our questions and made sure we knew how to operate the new tv before they left