Customer Ratings & Reviews

The Geek Squad did an awesome job mounting my Samsung 65" Curve and is a good fit for my home theater. I've only had it for a week or so. I'm so happy with my purchase.

I was so impressed with the installation of my TV. The Service Man knew exactly what to do for he had to install it on a brick wall. I was worried about the process however he was so precise and accurate with the installation. It is truly a professional flawless job. I am certainly pleased.

The crew left 14 holes on my wall from probing. The studs were too far back far them to secure the mount to my wall, I told them to stop and I would buy a stand. I would like a painter to fill them in and smooth it out so I can paint over them. It was painful because the paint is $45/gallon. I want my wall looking good again please. The crew did a great job hanging my other tv. Overall the service was great.

The geek squad team did a great job, arrived on time, completed the work quickly, and demonstrated system use and capabilities.

Couldn’t be happier. I was worried it was too big but it’s perfect.

This has been absolutely the WORST experience ever and I’ve even work at Best Buy and have never heard of such a situation. I don’t ever plan on doing a service with Best Buy Geek Squad ever again. I purchased a 75” Samsung Tv as well as a mounting service. Both services were scheduled to be done 11/30. I’ve had to reschedule and move my entire day around 4 times in span of three weeks and still can’t get the services done. I finally received my tv last week but still am having issues with mounting it. I have multiple email confirmations and the last email I have was for December 14th (I’ll include a screenshot) yet they don’t have it in their system. I’ve talked to multiple people as well as two supervisors and they all say the same thing. They can’t do anything to actually help aside from suggesting to reschedule. For one of the days I scheduled for my tv to be mounted and delivered I physically seen the geek squad truck parked outside across the street from my apartment in the grocery store parking lot. I waited to receive a call and never did however from what I was informed it was left in some notes that a phone call was mad and they had no access to the building. I watched them drive off and never contacted me. It also does not help that the number that’s left on the app and given out is geek squad call center. They don’t have any direct contact with the actual geek squad service teams that are going out to do the services.

The guys from Geek Squad did a fast and perfect installation of my new 85 inch Samsung. They set up all my apps as well. they were mannerly and friendly, too, and the total experience was outstanding!

I told the salesclerk and showed photos of the two areas I wanted televisions hung on my walls with no visible cords. I was purchasing a smaller set and wanted a larger one I had already bought hung. I signed the receipt and left. Several days later the Geek Squad installer showed up and told me I had only paid for one installation, and even with that he was unable to install the televisions the way I had requested, and that I needed to reschedule. I decided to hire a licensed electrician to hang both sets a few days later. The sets were hung beautifully but I noticed there was a lot of cellophane on one corner of the newer TV. It turned out the newer TV had a small crack near the right edge and it wasn’t cellophane after all.. I had to wait several more days for a son to come and remove the TV from the wall to exchange it. Once inside the store I was made to feel embarrassed by one of the managers. I felt like I was being examined as if I was on the old ‘Perry Mason’ TV show. He refused to exchange the $400 set and said the box was in too good a shape for the television to have been damaged, I returned the set a few days later from the installation, and that the Geek installer had no notes regarding the condition of the TV set. I countered that the Geek installer said he couldn’t install the TV and never opened the box! In essence he inferred that I was a liar and was trying to scam the store. I have spent on purchases several thousands of dollars from Best Buy since the 1990s and still have the receipts, but this obviously will be my last major purchase from Best Buy. It was a terrible and embarrassing experience!!

The mount is exactly what I wanted it to be it actually moves around my TV and makes it better for my TV experience!!!!!

The two technicians were the best. Carmen knew exactly what she was doing! #pleased

The agents mounted my television where I wanted it then connected my devices and made sure everything was working properly.

These guys did a bang up job installing my A/V equipment.

Lucas and Cameron(installers)were awesome. Couldn't be more satisfied with the mount I purchased or the service I received. My only complaint is the installation cost for the sound bar. I feel it's excessive, but didn't want to remove a star because the installers did such a fine job (Ignore the power cord in the picture. I haven't installed an outlet yet. Not their fault). I will be a returning customer. Thanks.

Fast service. They mounted the way I wanted and set everything up. They wore slippers to not get my home dirty. And the service was free! Definitely would do it again.

What a great experience. Mat and his partner did a fantastic job. On time, polite, and the job was not easy. They handled problems calmly and in the end it was a successful mounting of our 65" TV. We are Really happy with the service. Plus the set the TV up and connected to our streaming services. Two thumbs UP

The guys did a great job. They were professional and courteous.

Amazing people. Considerate and funny!!! Explained everything. We’re quick and timely. J can’t say enough good things.

Thank you Geek Squad, very nice people felt like they were family. They explained everything to me, and also asked if I had any questions.. Excellent service and helped me alot, I'm 65 so not up on all tech stuff. But the setting for tv and soundbar is like I'm at the movies. And hung it right where I wanted it. Great job guys will recommend you to anyone that wants this service.

My tv was mounted quickly and precisely where I wanted it. Great work!

Great service. The guys are always professional and courteous.