Customer Ratings & Reviews

This wallmount is easy to use and fits perfectly with my 65in Samsung Q90R.

Great team for setup. They were great. Highly recommended.

I was very pleased with the skill and workmanship of the talented pair of Geek Squad guys. They accommodated my directions for height and position of the 55" flat screen. They deserve a bonus for their excellent work!

Super nice technicians who knew what they were doing. So happy I have someone to rely on. Thanks Geek Squad!

Kevin and Chip did an amazing job with the mounting of my 85" Sony Class X900H Smart TV. Behind-the-wall concealment makes the everything look extremely clean! I will never use Puls or Thumbtack again! Always impressed by the professionalism and knowledge of the Geek Squad teams Best Buy sends out! Thank you!

We had the tv on top of a low dresser. Mounting it to the wall, I can now watch our tv without seeing my feet blocking the screen.

This tv is amazing. Best buy has great credit programs! I was able to purchase this TV with 5K credit due to a big sale and I had received 10% back on my credit for future purchases.

Connected my TV along with my video game. Was very professional and quick.

The guys came prepared. They asked how high or low i wanted my 75" TV mounted. They were professional and quick, but also did quality work.

They guys arrived early and on time. They were very quick and efficient. Very professional but weren't robots. We had a good conversation during setup which made us trust them even more.

They were very professional and punctual. They were also very friendly. The installation was smooth. I would definitely recommend them.

What a great job they did! They were kind and they were on time!

Service was great and efficient. Geek squad installer was knowledgeable.

I got Samsung TV a month ago. My family and myself love it. We enjoy it a lot!

The agents mounted my tv and soundbar and connected it to my cable box and adjusted the sound and programmed my remote.

Technician was knowledgeable, efficient and patient… Sales woman had same attributes! Very pleased with our purchase!!!

Everything was perfect. Would recommend Best Buy for such items and services.

Sean and Taylor were great, they mounted 2 televisions in a timely fashion. They were very polite and friendly.

Hello Best Buy, It's unfortunate but the TV mounting and installation on 7/13/23 was not completed. The Best Buy crew (Tyler and Michael) that came out to my home on 7/13/23 to mount a TV and install in-wall power ran into an issue with a support cross member inside the wall. They couldn't fish all wires down the wall because of the support cross member and couldn’t come up with a reasonable solution so they walked away from the job and suggested that I hire an electrician or contractor to complete the work. Now I have two holes in my wall, an incomplete job and the installation crew washed their hands of all responsibility to complete the work. FYI - I had a Pre On-Site inspection on 7/6/23 so if there were any issues about installation, mounting of the TV or in-wall power, they should have caught it then on 7/6/23 during the Pre On-Site inspection. I returned to Best Buy on 7/13/23 at Santana Row and spoke to Kyle Supervisor. He gave me a partial refund on the in-wall power installation. However, I still have two holes in my wall, an incomplete job so why should I be held responsible for an incomplete job that Best Buy promised they could perform. Again, I had a Pre On-Site inspection on 7/6/23 where suggestions were given on things they could and could not do (i.e. couldn’t install in-wall speaker cables, couldn’t install full motion TV wall mount etc.). They inspected the wall and everything was okay. There was no mention of any issues from Best Buy Adrian that they couldn’t install or complete the installation of the in-wall power unit. Furthermore, I noticed online it states the in-wall power installation was cancelled, I didn’t cancel any work! The installation crew ran into an issue and that’s the reason for the in-wall power cancellation. On Friday 7/14/23 I called Best Buy support and spoke to Steven concerning my issue and after approximately 1 hour was referred to David Supervisor. David and I talked for approximately 15 minutes then he referred me to a Store Manager that he mentioned would call back later that day. However, I didn’t receive a call from the Store Manager. Here’s a few suggestions to complete the work. Have a highly experienced Best Buy employe come back to my home and complete the in-wall power installation or reimburse all cost to hire a contractor to complete the in-wall power installation. Furthermore, my overall rating of the work performed is justified because the work promised by Best Buy was not completed! Regards, Anthony K Arrington

Takes effort but results are the ultimate outcome-- I pay $200 + tax for total tech and get Greek squad services. I haven't had to use much but make sure you ask and use what geek squad services are provided otherwise you won't get much out of it