Customer Ratings & Reviews

The agents mounted my tv and soundbar and connected it to my cable box and adjusted the sound and programmed my remote.

Super nice technicians who knew what they were doing. So happy I have someone to rely on. Thanks Geek Squad!

Showed up on time and did a great job very polite.

They did a great job installing and answering my questions.

They connected the TV and put it on the wall. Everything looked fine, the picture and sound were great. Over the next few days I noticed that the wall mount, which pulls out and rotates was not holding the TV straight. I pulled it out as far as allowed and had to tighten every adjustable screw and fastener that was holding everything together. Yes they installed everything but didn’t tighten anything. What could have been a disaster turned out ok. Do check and look at everything that was touched before signing off on the installation...

NOVEMBER 2022- Hired Geek Squad to install LG 70" tv that was not purchased from Best Buy. The TV screen got broken during the process & a claim was initiated by the mgr at our local BB store. The wall mount was already on the wall over our fireplace. They just needed to remove the old TV & hang the 70". Our original TV was still fine and had been purchased.delivered, and installed by Geek Squad a few years ago. Fine job back then. Surely intended to keep the old tv & put it in a guest bedroom. In the process of Geek Squad removing the old TV, the screen got scratched ! During that process, I had gone outside to a storage bldg to get the stand for the old tv. When i came back in, I saw the scratches & mentioned them to Geek Squad installer. My comment got ignored. My security captured most of activity during their visit. There are videos of them using a hammer on the back of the new 70" tv. So, this claim has been ongoing since their visit on Nov 10,2022. I sent just a few of the security videos to the claim dept rep & never got a verification of herreceipt of them. I had probably 30 more to send, but didnt til I knew she was getting them AND HAVE STILL NOT GOTTEN THAT CONFIRMATION. Then a couple of days ago I got am email from the rep offering $100 for the “INCONVENIENCE” OF THE BUSTED NEW TV (Geek Squal rep’s word for it) and $100 for the scratches on our old tv. That older tv is at least watchable so we might be able to live with that $100. For 20 years Best Buy has been our favorite place. TVs, computers, printers, cell phones, just about EVERYTHING ! The day Geek Squad showed up, I had a brand new 70" for them to install and a perfectly fine 55" tv ( NOT SCRATCHED) in use in my living room. When Geek Squad left, because they evidently didn’t know how to reconnect the Dish TV coax to my original tv, their words were “Well, you’ll just have to watch your FireStick instead!” DVD player wasn’t reconnected either. I only expected for BestBuy to get me back to where I was when the Geek Squad showed up.

Geek Squad mounted our tv to the wall and connected all of our devices and cables. We are very satisfied. They did a professional job.

They did the mounting of our 75" TV well without any problem. They are very careful, particularly the foreman, John who is very meticulous on each details.

The delivery a service tech crew was awesome , they knew exactly what to do and listened to our concerns and did a excellent job

Very helpful and knowledgeable guys. They found alternative options for setting it up.when they found.issues.with stud on wall

The set up crew made a fast and efficient install of the 70" gotta have it tv. They knew their stuff and helped sych our devices.

The crew was skilled and quickly and professionally installed my 65 inch TV. They were neat and informative. Maybe they could have taken a little more time to review how to use the smart TV and how to get to Betflix etc. The talk was over almost over before it began.

They came and assessed the perfect place to hang the TVs for the level of the beds and couches, found all the studs, in and out in less than 30mins for multiple TVs

The Geek squad folks really knew their stuff. Thanks

The Geek Squad did an amazing job mounting my TV's

Sean and Taylor were great, they mounted 2 televisions in a timely fashion. They were very polite and friendly.

Good final results, had many people swapping in and out of the process due to the original installer calling out for the day. Overall a success after a follow up visit to give clarification on the install. 83” OLED Living Room.

Mike and Jerry are the two best installers you could’ve ever found they are awesome at what they do and I would recommend them any day anytime anyplace believe me.

The Geek Squad was great in installing my 65" Samsung TV and apple TV and speakers. Very courteous and cleaned up and explained everything about the TV and Apple equipment.

My first time useing Geek squad. On time rolling in deep. Professional experience. I will be using them to to my needs in my home as long as i live. Great job guy's. See u all again when you set up my home camera's. Thank you.