Customer Ratings & Reviews

For what was done, Techs and work were perfect. BUT, I was supposed to have the AV/Stereo install as a part of this purchase. Tech said they would get back to finish job. When will that be ?

Sean and Taylor were great, they mounted 2 televisions in a timely fashion. They were very polite and friendly.

I couldn’t have raised and mounted the 75 in tv on the wall without Best Buy. The Geek Squad is the service to use for most devices in you home. I’ve had a complete kitchen installed without a hitch. This is the one to use.

Very helpful and knowledgeable guys. They found alternative options for setting it up.when they found.issues.with stud on wall

The delivery a service tech crew was awesome , they knew exactly what to do and listened to our concerns and did a excellent job

Geek Squad mounted our tv to the wall and connected all of our devices and cables. We are very satisfied. They did a professional job.

The set up crew made a fast and efficient install of the 70" gotta have it tv. They knew their stuff and helped sych our devices.

The TV works great and it was a wise choice buying the 60 inch Sony. Clear picture and beautiful color. Beats the LG that was replaced. Installation was accomplished by Geek Squad and we were up and running within minutes. Professional at all times.

I got Samsung TV a month ago. My family and myself love it. We enjoy it a lot!

Great team for setup. They were great. Highly recommended.

I told the salesclerk and showed photos of the two areas I wanted televisions hung on my walls with no visible cords. I was purchasing a smaller set and wanted a larger one I had already bought hung. I signed the receipt and left. Several days later the Geek Squad installer showed up and told me I had only paid for one installation, and even with that he was unable to install the televisions the way I had requested, and that I needed to reschedule. I decided to hire a licensed electrician to hang both sets a few days later. The sets were hung beautifully but I noticed there was a lot of cellophane on one corner of the newer TV. It turned out the newer TV had a small crack near the right edge and it wasn’t cellophane after all.. I had to wait several more days for a son to come and remove the TV from the wall to exchange it. Once inside the store I was made to feel embarrassed by one of the managers. I felt like I was being examined as if I was on the old ‘Perry Mason’ TV show. He refused to exchange the $400 set and said the box was in too good a shape for the television to have been damaged, I returned the set a few days later from the installation, and that the Geek installer had no notes regarding the condition of the TV set. I countered that the Geek installer said he couldn’t install the TV and never opened the box! In essence he inferred that I was a liar and was trying to scam the store. I have spent on purchases several thousands of dollars from Best Buy since the 1990s and still have the receipts, but this obviously will be my last major purchase from Best Buy. It was a terrible and embarrassing experience!!

What a great job they did! They were kind and they were on time!

My service was handled by personable professionals who didn't mind me saying things like "a little to the left...ok...a little to the right... perfect." Great overall service!

Friendly qualified agents and everything is organized and clean. 100% recommended.

They did the mounting of our 75" TV well without any problem. They are very careful, particularly the foreman, John who is very meticulous on each details.

The techs were pros and finished. bhaithethe job on time.

Had GeekSquad come and take my tv down and remount it in a different location in my house. It is a 85” TV. Whoever did the install (I was not here, my wife was) either missed the stud, or over tightened the bolts. My drywall wall started to cave in. I contacted bestbuy and the soonest they would come and take the TV down was 3 weeks later and by then the TV would have likely hit the floor. I asked if there was anything sooner as I’ve had children in my house as well as pets. The answer was no. I then had to contact someone else to help get the TV down. We started the insurance claim and was told I would hear from them within 72 hours. No phone call, no email, nothing. I then reached back out to them stated they let them know and to look for an email, and the email never came. I was then told that I would need to front the bill to have the wall fixed and then send the bill to their insurance. Again, I find that unacceptable as I should not be responsible for their mistake.here I am almost 5 weeks later and still no communication.

Great service and made sure everything was perfect. Looks great and the installers really knew there stuff!

The agent mounted my TV and connected it to my debices. The agent was very helpful and arrived on time, he was very professional.

They came and assessed the perfect place to hang the TVs for the level of the beds and couches, found all the studs, in and out in less than 30mins for multiple TVs