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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 600 Showing 11,981-12,000 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great tv hanging. Quick and accurate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my new Sony TV mounted over the fireplace of our newly built home. They were able to quickly install my new tv exactly where I wanted it to be installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the Geek Squad do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handling the installation and set up for a large screen is well worth the cost. Getting the cable, DVD player and sound bar all put together and functioning is hassle free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a good job and were on time. I'm happy with the result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best and well knowledgeable on installation and products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my facebook tv portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with installation of my facebook tv portal. They showed us how to use it and made a call when they here and worked fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful job Installing very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason and his assistant were absolutely fantastic with installing our new TV. They centered it perfectly above our fireplace mantle. They were very efficient and explained everything we needed to know for operating the TV and getting us signed into our streaming apps. They also brought a SONOS sound bar that they installed and it sounds amazing like we are in a movie theater. Thank you all so much!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did not take my request seriously

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician went above and beyond in getting a cable cover when I asked him when he called on his way if he had the cable cover because I wanted my wires covered just as the previous technician who mounted the tv in my living room, weeks before did. I had called several times, days prior to ensure there would be no stories about the technician coming to get my room mounting done, not having a cable cover on arrival for my appointment. However, the incompetent and irresponsible agents I spoke to, made no notes about my request whatsoever. The technician was unable to get the exact cable over needed for the job, hence the mounting did not come out as neat as the mounting in my living room did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad's The Way To Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech agents were careful, quick and knowledgeable. I will definitely work with the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were in and out in less than an hour. They brought my TV, installed it on the wall and went through setup with me very quickly. Would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service / Team

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rachel and Steve were very thorough and knowledgeable. They asked me how I wanted the tv mounted, provided advice, and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV. They were clean and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zeke's Installation of Our Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Zeke" did an outstanding job of delivering, connecting and then programing our new 32" Samsung Smart TV, sound bar and connector cables for our VCR/DVD player. He also hauled away the old, bulky and heavy CRT TV that the Smart TV replaced. Zeke was professional, courteous and patient with us to review the basics of operating the TV, sound bar, and DVD/VCR player before he left. We are grateful for Zeke's outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an amzing job. Quick and clean although pretty expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fabulous job of reinstalling my TV mount and made sure all was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV MOUNT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my 86in TV fast and effortlessly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad showed up and provided exceptional service in mounting my tv & mount. Also no problems running the cords down and thru the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was super amazing I got perfect results and deal it was nice actually

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out in about 20 minutes. Very smooth. Cleaned up all the boxes and wrappings...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad TECH is the way to go hands down!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered my 75" flat screen installed tested it and hid the wires and provided a demonstration. All in about 45 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Wi-Fi Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my sound system. They needed an additional part, which was on the truck. Very convenient. They also recommended and installed a MESH wi-fi system. This was one of the best customer service experiences I’ve ever had. These technicians are a real asset to Best Buy.

    I would recommend this to a friend