Customer Ratings & Reviews

Setup well but didn't connect Ethernet and one of the HDMI devices.

Great, quick, efficient setup. Looks great on wall. Thank you!

The Geek Squad was great in installing my 65" Samsung TV and apple TV and speakers. Very courteous and cleaned up and explained everything about the TV and Apple equipment.

The agents not only mounted and connected the Samsung 86"TV, they walked me through the process of having maximum utilization of the TV. They did an excellent job

Great job installing mount and hanging 85" TV. Connected all my devices and setup everything for me.

Dave is an excellent installer and professional. He really does a great job and looks out for the customers best interest.

Everything went well no complaints thank you for your service

You guys sent the best team to my home! I am so grateful for that! They were professional, efficient, and very helpful!

The team that came to install were true professionals. Very friendly and knowledgeable. Took care of the installation of 3 TVs and 2 cable management boxes in a record breaking time. Looking forward for them to come back and install my last 2!!!

Love this mount needed a extended one for my entertainment system and it worked perfectly

The techs were pros and finished. bhaithethe job on time.

Nelson @ MASTEC installed my TV. He was very knowledgeable, personal, and very pleasant to work with. He also explained how the tv & remote worked.

TV is a great addition, very happy with Geek Squad’s service and highly recommend.

JR and Shawn were very quick and knowledgeable about setting up the new TV. They made it very easy and stress free for us. We are so happy we used Best Buy and will always use them in the future. I really appreciate how fast they put everything together for us.

The agents that came out were really awesome. Perfect installation. Really helped me understand my new system.

Mike and Jerry are the two best installers you could’ve ever found they are awesome at what they do and I would recommend them any day anytime anyplace believe me.

The agents set up the 98 inch TCL TV quickly and set up all our devices. They were friendly and extremely helpful.

Good final results, had many people swapping in and out of the process due to the original installer calling out for the day. Overall a success after a follow up visit to give clarification on the install. 83” OLED Living Room.

The Geek Squad did an amazing job mounting my TV's

NOVEMBER 2022- Hired Geek Squad to install LG 70" tv that was not purchased from Best Buy. The TV screen got broken during the process & a claim was initiated by the mgr at our local BB store. The wall mount was already on the wall over our fireplace. They just needed to remove the old TV & hang the 70". Our original TV was still fine and had been purchased.delivered, and installed by Geek Squad a few years ago. Fine job back then. Surely intended to keep the old tv & put it in a guest bedroom. In the process of Geek Squad removing the old TV, the screen got scratched ! During that process, I had gone outside to a storage bldg to get the stand for the old tv. When i came back in, I saw the scratches & mentioned them to Geek Squad installer. My comment got ignored. My security captured most of activity during their visit. There are videos of them using a hammer on the back of the new 70" tv. So, this claim has been ongoing since their visit on Nov 10,2022. I sent just a few of the security videos to the claim dept rep & never got a verification of herreceipt of them. I had probably 30 more to send, but didnt til I knew she was getting them AND HAVE STILL NOT GOTTEN THAT CONFIRMATION. Then a couple of days ago I got am email from the rep offering $100 for the “INCONVENIENCE” OF THE BUSTED NEW TV (Geek Squal rep’s word for it) and $100 for the scratches on our old tv. That older tv is at least watchable so we might be able to live with that $100. For 20 years Best Buy has been our favorite place. TVs, computers, printers, cell phones, just about EVERYTHING ! The day Geek Squad showed up, I had a brand new 70" for them to install and a perfectly fine 55" tv ( NOT SCRATCHED) in use in my living room. When Geek Squad left, because they evidently didn’t know how to reconnect the Dish TV coax to my original tv, their words were “Well, you’ll just have to watch your FireStick instead!” DVD player wasn’t reconnected either. I only expected for BestBuy to get me back to where I was when the Geek Squad showed up.