Customer Ratings & Reviews

The agents mounted the tv. Set up the WiFi. Made sure streaming services worked throughout home with our new server. Super guys.

NOVEMBER 2022- Hired Geek Squad to install LG 70" tv that was not purchased from Best Buy. The TV screen got broken during the process & a claim was initiated by the mgr at our local BB store. The wall mount was already on the wall over our fireplace. They just needed to remove the old TV & hang the 70". Our original TV was still fine and had been purchased.delivered, and installed by Geek Squad a few years ago. Fine job back then. Surely intended to keep the old tv & put it in a guest bedroom. In the process of Geek Squad removing the old TV, the screen got scratched ! During that process, I had gone outside to a storage bldg to get the stand for the old tv. When i came back in, I saw the scratches & mentioned them to Geek Squad installer. My comment got ignored. My security captured most of activity during their visit. There are videos of them using a hammer on the back of the new 70" tv. So, this claim has been ongoing since their visit on Nov 10,2022. I sent just a few of the security videos to the claim dept rep & never got a verification of herreceipt of them. I had probably 30 more to send, but didnt til I knew she was getting them AND HAVE STILL NOT GOTTEN THAT CONFIRMATION. Then a couple of days ago I got am email from the rep offering $100 for the “INCONVENIENCE” OF THE BUSTED NEW TV (Geek Squal rep’s word for it) and $100 for the scratches on our old tv. That older tv is at least watchable so we might be able to live with that $100. For 20 years Best Buy has been our favorite place. TVs, computers, printers, cell phones, just about EVERYTHING ! The day Geek Squad showed up, I had a brand new 70" for them to install and a perfectly fine 55" tv ( NOT SCRATCHED) in use in my living room. When Geek Squad left, because they evidently didn’t know how to reconnect the Dish TV coax to my original tv, their words were “Well, you’ll just have to watch your FireStick instead!” DVD player wasn’t reconnected either. I only expected for BestBuy to get me back to where I was when the Geek Squad showed up.

The team that came to install were true professionals. Very friendly and knowledgeable. Took care of the installation of 3 TVs and 2 cable management boxes in a record breaking time. Looking forward for them to come back and install my last 2!!!

The TV is amazing! I always love buying from Best Buy , you guys always take good care of us and give us great deals!

The Geek Squad was great in installing my 65" Samsung TV and apple TV and speakers. Very courteous and cleaned up and explained everything about the TV and Apple equipment.

The team did a phenomenal job and was extremely kind! Answered all my questions and just did an outstanding job

JR and Shawn were very quick and knowledgeable about setting up the new TV. They made it very easy and stress free for us. We are so happy we used Best Buy and will always use them in the future. I really appreciate how fast they put everything together for us.

The agents not only mounted and connected the Samsung 86"TV, they walked me through the process of having maximum utilization of the TV. They did an excellent job

They connected the TV and put it on the wall. Everything looked fine, the picture and sound were great. Over the next few days I noticed that the wall mount, which pulls out and rotates was not holding the TV straight. I pulled it out as far as allowed and had to tighten every adjustable screw and fastener that was holding everything together. Yes they installed everything but didn’t tighten anything. What could have been a disaster turned out ok. Do check and look at everything that was touched before signing off on the installation...

Good final results, had many people swapping in and out of the process due to the original installer calling out for the day. Overall a success after a follow up visit to give clarification on the install. 83” OLED Living Room.

Mike and Jerry are the two best installers you could’ve ever found they are awesome at what they do and I would recommend them any day anytime anyplace believe me.

The Geek Squad did an amazing job mounting my TV's

My first time useing Geek squad. On time rolling in deep. Professional experience. I will be using them to to my needs in my home as long as i live. Great job guy's. See u all again when you set up my home camera's. Thank you.

The crew was skilled and quickly and professionally installed my 65 inch TV. They were neat and informative. Maybe they could have taken a little more time to review how to use the smart TV and how to get to Betflix etc. The talk was over almost over before it began.

I received excellent customer service and a professional installation.

Nelson @ MASTEC installed my TV. He was very knowledgeable, personal, and very pleasant to work with. He also explained how the tv & remote worked.

He came in ready and he did a great job, he knew what he was doing.

Geek Squad Guy, Matt, was excellent! He arrived within our window frame, calling first. He was polite and very efficient! We are very pleased with the wall mount installation … the TV looks great and the cords are hidden!

Dave is an excellent installer and professional. He really does a great job and looks out for the customers best interest.

The Geek squad folks really knew their stuff. Thanks