Customer Ratings & Reviews

This has been absolutely the WORST experience ever and I’ve even work at Best Buy and have never heard of such a situation. I don’t ever plan on doing a service with Best Buy Geek Squad ever again. I purchased a 75” Samsung Tv as well as a mounting service. Both services were scheduled to be done 11/30. I’ve had to reschedule and move my entire day around 4 times in span of three weeks and still can’t get the services done. I finally received my tv last week but still am having issues with mounting it. I have multiple email confirmations and the last email I have was for December 14th (I’ll include a screenshot) yet they don’t have it in their system. I’ve talked to multiple people as well as two supervisors and they all say the same thing. They can’t do anything to actually help aside from suggesting to reschedule. For one of the days I scheduled for my tv to be mounted and delivered I physically seen the geek squad truck parked outside across the street from my apartment in the grocery store parking lot. I waited to receive a call and never did however from what I was informed it was left in some notes that a phone call was mad and they had no access to the building. I watched them drive off and never contacted me. It also does not help that the number that’s left on the app and given out is geek squad call center. They don’t have any direct contact with the actual geek squad service teams that are going out to do the services.

The agent mounted my TV and connected it to my debices. The agent was very helpful and arrived on time, he was very professional.

Was TOTATLLY worth folks. Im not a paid person or whatever. Just regular dude who likes his purchases Geek Squad handled my tv mount like a Pro. For real. Holds my super heavy 60" Plasma Samsung 3D with ease. Swings with little/some effort, but solid!

Geek Squad Guy, Matt, was excellent! He arrived within our window frame, calling first. He was polite and very efficient! We are very pleased with the wall mount installation … the TV looks great and the cords are hidden!

The agents mounted the tv. Set up the WiFi. Made sure streaming services worked throughout home with our new server. Super guys.

The agents not only mounted and connected the Samsung 86"TV, they walked me through the process of having maximum utilization of the TV. They did an excellent job

Customer service gets 5 stars! The two gentlemen that came to my house were respectful, professional and quick. I didn’t notice this but when my husband came home he realized that the tv was slanted. You can def tell that the left side is higher than the right once it’s pointed out. We learned to live with it but I wish this was installed correctly.

Great service and made sure everything was perfect. Looks great and the installers really knew there stuff!

The agents mounted my TV. Nice guys. Good job! Very quick!

The agents came in did their job. They did not recommend the mount i had and i purchased theirs. Same price as the one they did not recommend i use. They gave advice on where to mount and they did the job.

The agents came in with their PPE installed the mounting brackets and carefully removed the 82 TV from the box installed the hanging bracket hooked up the auxiliary equipment and once everything was in place they did a demonstration of the newly installed TV .

The TV is amazing! I always love buying from Best Buy , you guys always take good care of us and give us great deals!

The best 3rd party installer I've had an experience with... On-time, knowledgeable, quick, and had suggestions to maximize viewing experience, future wire routing and gaming systems solutions.

The technicians from geek squad came out and installed my new TV they were very quick and very courteous they went through the setup and answered all of my questions they explained all of the functions and I couldn’t have been more pleased with the results

I got Samsung TV a month ago. My family and myself love it. We enjoy it a lot!

The agents that mounted my tv did a fantastic job!

The geek squad that installed my television set were very professional they were very caring they were very careful with their measurements and the hookupup to all the devices a thoroughly excellent job

The agents did the big TV correctly. For the small TV, they did not complete the job. Be sure to check that they did everything before they leave. Pictured is the job they completed.

Friendly qualified agents and everything is organized and clean. 100% recommended.

The team did a phenomenal job and was extremely kind! Answered all my questions and just did an outstanding job