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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 38,694 reviews
  • Rated 5 out of 5 stars

    MASTEC installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nelson @ MASTEC installed my TV. He was very knowledgeable, personal, and very pleasant to work with. He also explained how the tv & remote worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Sharp Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I ever wondered what the Geek Squad was about, these guys where super representatives of Best Buy. Came in, asked for my thoughts, layed it out in blue tape, asked for my approval and and did the install with gusto and professional approach. To say I’m impressed is an understatement.. you guys rock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is best at what they do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omar was fantastic and very courteous. He has completed the job very effectively and efficient. Omar made sure the TV was functional after wall mounting it as per our requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone who has come out knows what they are doing. Very happy with all of my help and concern when the squad came to my home. They got the jobs done as quick as they could. Very respectful, the 2 pictures are Before and After, I kept my old 50" tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great job they did! They were kind and they were on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team for setup. They were great. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch Sony x90k install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave is an excellent installer and professional. He really does a great job and looks out for the customers best interest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good highly recommend this product worked very well and is good quality and I would recommend this for the price and the functionality very good product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an Excellent job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up an appointment and arrived on time. Two very friendly and knowledgeable techs. Set up was done very quickly and answered any and all questions that I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experiences

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the power system hidden in the wall, installed the wall Mount added the 82” television made all the necessary connections, and set up everything. Powered up the Xfinity DVR BOX, BLUERAY PLAYERS and went through remote set ups with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys sent the best team to my home! I am so grateful for that! They were professional, efficient, and very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wall hung my TV like pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs knew the ins and outs of prepping my tv with a flush mount kit. They took their time to do it right and cleaned up all mess and took away all trash. Even provided some calibration advice once tv was perfectly mounted and square. Thanks Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though all my device set up is simple, the technicians insured that the televisions were set and operational. Their professional thoroughness was great. They leveled the mount perfectly and wanted to make s sure it was too our specifications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did the job efficiently and quickly being careful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was performed professionally with excellent explanation of what was done, how to properly use the equipment and even added value in helping to hide wiring and accessories so they wouldn’t detract from appearance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Gets it Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. They made a couple of great suggestions for the mounting and you could tell they had a great amount of experience. They were efficient and cleaned up after themselves. Well done. Very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and they did a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was best fast installing .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent were the best . Many thanks for mounting my tv for me , I am one person who sucks at DIY Zane ain’t no way I would have been able to lift the tv on my own anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV with ease!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kwaton was great! He was very friendly and did his job so well. I was so happy with the service, he went above and beyond and even assisted my mom with hanging up some wall art. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and Reliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service if you need your tv mounted. They came on time and did the job fast. This is the second time I use the service and it is definitely worth the price. Definitively will use again.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 1 out of 5 stars

    They don’t do electric, but the hole is free.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three guys can and mounted the TV. They said they would not do electrical (which was not explained to me at the time of purchase) and that translated to an access point right next to the outlet which allows the power cord to run behind the wall then out of a hole and into a plug. It looks stupid. They also did not reconnect the Apple TV, Ethernet, or sound bar even though the sales person said they would. There appeared to be a power struggle between two of the installers—so I suspect we could have had everything reconnected, but the “manager” was demonstrating that this service does not have to be done unless explicitly cited in the contract. Overall, I am not happy with the tv setup by geek squad. The most important part for me was mounting, so I can say that I am happy that I did not have to do that part by myself. I guess I can make corrections on the wiring down the road.

    No, I would not recommend this to a friend